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BDRC Buys Retail Researcher ESA

In the UK, BDRC Group has acquired retail specialist ESA Market Research Ltd, for an undisclosed sum. More

ESA and Pulse Train Quiz Insight Visitors

UK retail research firm ESA is teaming up with MR software provider Pulse Train to conduct the on-site research at this week's Insight show. The show, designed for buyers and users of market research, is taking place tomorrow and Wednesday at Earls Court in London. More

Appointment: ESA Helps London Retailers Prepare for Olympics

Skillsmart Retail, the UK's retail sector skills council, has commissioned ESA to assess the shopping experience in Forest Gate, East London. The research will pinpoint how shops in the area can broaden their appeal ahead of the anticipated influx of 1.5 million extra visitors to London for the Olympics. More

Appointment and Promotion at ESA

UK retail research specialist ESA has appointed Bernice Perkins as Data Processing Executive, and promoted Stephen Choonos to Marketing Executive. More

ESA Expands Operations and Project Teams

ESA, a UK-based retail and trade research company, has appointed Michael Hyatt as Data Processing Executive in its operations team, while Jeminee Patel joins the projects team as Senior Executive. More

ESA Recruits for DP and Quality

Retail specialist ESA has added two to its Head Office team. Michael Virks joins as Data Processing Manager and Melanie Banks in the newly created role of Business Improvement Administrator. More

ESA Continues Growth

UK retail and trade research specialist ESA has announced turnover growth of 8% in its 25th anniversary year, 2004. Although well below the 35% achieved in 2003, when it was the fastest growing large research agency in the UK, the 2004 figure is still well above the industry average. More

ESA Appointment and Promotion

Retail and trade researcher ESA has appointed Joanne Dunlop as Senior Project Executive and promoted Kimberley Maidment to Project Executive, both within the client service projects team. More

Service with a Smile?

Supermarkets in the south of England are the country's worst performers in terms of customer service, says retail specialist ESA. Three of the UK's most southern regions scored lowest in a survey looking at whether staff greeted customers with a smile, stated the cost of purchases and managed to say Please, Thank You and Goodbye. More

Mystery Shopping Alliance Expands

The International Mystery Shopping Alliance (IMSA) has expanded its coverage to include North America, the Baltics and Pakistan, creating a combined panel of almost 500,000 mystery shoppers. More

ESA Recruit Former ACNielsen Aus Ops Director

Retail specialist ESA, recently revealed as the fastest growing of the top 20 UK agencies in the BMRA table with a 35% year-on-year turnover increase, has appointed Malcolm McKessar as Operations Manager and Linda Pini as Field Manager. More

Mystery Shopping Alliance Launched

Seven European providers have this week announced the formation of The International Mystery Shopping Alliance (IMSA). The IMSA offers mystery shopping and related services in 15 European countries, including the UK, and aims to expand quickly to offer worldwide coverage. More

ACNielsen and ESA Agreement

In a new agreement, 150 part-time data collectors and three area coordinators in the UK are to have their employment contracts transferred from ACNielsen to ESA, the St Albans based retail research specialists. ESA is currently ACNielsen's first-choice supplier for outsourced fieldwork and will be contracted to supply much of the regular pricing and causal data collection. More

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