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CFI Enhances Online Reporting Studio

Consumer specialist CFI Group has released an enhanced edition of its Online Reporting Studio (ORS), with additional analytics capabilities, hyper-linking of customer comments with context drill-down, and customized charting for dashboard dials. More

CFI and Htec Link for Financial Offer

Customer satisfaction measurement specialist CFI Group has partnered with Htec - a UK-based firm which provides payment and loyalty solutions - to help clients understand what drives customer behaviours and consequent financial outcomes. More

CFI Group Names New UK MD

US headquartered customer satisfaction specialist CFI Group has hired former GfK Director James Rudd as Managing Director of its UK office, where it has also appointed Pallavi Chari and Sandra Jehoel as Account Managers. More

Sector-based C-Sat Measure Launched in UK

Customer satisfaction specialist CFI Group has this week launched what it describes as the first UK National Customer Satisfaction Index (NCSI-UK) for banks, supermarkets and mortgage lenders. More

Firms Partner to Roll Out Call Center Analysis Tool

In the US, customer satisfaction measurement specialist CFI Group will tap into teleservices company OLC Global's knowledge of the contact center industry to drive growth of its CallSat solution, which helps users manage, monitor and improve their call centers. More

CFI Celebrates Two Decades, Appoints CEO

Michigan-based customer satisfaction measurement firm, CFI Group, has promoted Sheri Teodoru to the post of CEO, as the company celebrates its 20th anniversary. More

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