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Customer and employee experience firm Medallia has appointed Ben Brewer as Chief Revenue Officer. More
Customer and employee experience firm Medallia has announced four AI-based innovations - Ask Athena, Intelligent Summaries, Smart Response and Themes - geared to personalising customer and employee experience; and has launched a fully self-service MR tool, Medallia Agile Research. More
Customer and employee experience solutions provider Medallia has appointed Nick Martin as SVP International. More
Customer and employee experience specialist Medallia has appointed Simonetta Turek as Chief Product Officer and a member of the executive leadership team. More
Customer and employee experience specialist Medallia has appointed Dan Madden as Chief Financial Officer and Robert Baca as Chief Technology Officer. More
Customer and employee experience specialist Medallia has appointed Joe Tyrrell as CEO, replacing Leslie Stretch who is retiring and transitioning into an advisory role at the company. More
US-based customer and employee experience specialist Medallia has launched a platform to help companies use omnichannel customer insights to detect intent based on customer experience data, and drive more tailored experiences across channels. More
In New York, automated consumer research firm quantilope has appointed Elizabeth Carducci, a founding member of CX platform Medallia, to its Board of Directors. More
US-based customer intelligence platform InMoment has appointed former Medallia SVP Sandeep Garg as Chief Product Officer. More
US-based customer experience management specialist Medallia has agreed to acquire callback automation company Mindful, from private equity firm Alpine Investors, for an undisclosed sum. More
In the US, customer and employee experience specialist Medallia has partnered with Northwestern Medicine to develop a tool called Medallia Magnet Solution, automating survey administration and reporting requirements and providing hospitals with insights to help improve patient experience. More
Digital user experience insights specialist UserZoom has received an unspecified amount of strategic growth funding from investment firm Thoma Bravo, the owner of CX management firm Medallia. The funding values UserZoom at $800m. More
US-based customer experience management specialist Medallia has launched a solution called Athena Studio, allowing organizations to create custom AI models and analytics for unstructured data, without any coding. More
US-based customer and employee experience management specialist Medallia is to acquire the UK's Thunderhead, which develops enterprise technology for real-time customer journey 'orchestration' and analytics. Terms of the deal have not been disclosed. More
Following its recent $6.4 billion takeover by software investment firm Thoma Bravo, customer experience management specialist Medallia has received an undisclosed amount of minority funding from UAE-based Mubadala Investment Company. More
US-based customer experience management specialist Medallia has acquired patient experience specialist Fields Healthcare Research, for an undisclosed sum. More
US-based customer and employee experience management firm Medallia has appointed Denise Miura as Vice President leading growth in Japan and elsewhere in Asia Pacific. She is based in Tokyo. More
US-based customer experience management specialist Medallia has launched the Healthcare Payer Member Retention and Engagement Suite, to enable insurers to engage members by gathering instantaneous feedback and insights across all channels. More
US-based customer experience management specialist Medallia has agreed terms of a sale to software investment firm Thoma Bravo, in an all-cash transaction valuing the company at $6.4 billion. Bids from other potential buyers will also be considered over the next 40 days. More
In the US, customer experience management (CXM) specialist Medallia has appointed former Freddie Mac CX specialist Bill Staikos as Senior Vice President of Industry Solutions. More
Customer experience management specialist Medallia is to acquire digital experience analytics firm Decibel, headquartered in London, for approximately $160m in cash. More
Experience management company Medallia has announced an integration with Oracle CX Service, delivering real-time feedback on what customers think and feel about their interactions with a brand. More
Continuing our focus on Data Visualization, the LivingLens co-founder talks in-depth with MrWeb's Nick Thomas about family influences; starting, financing, building and selling the business; the huge potential for video and the importance of good data viz. Video version also available. More
In the US, experience management specialist Medallia has launched a pre-configured solution through which companies can capture customer service experience feedback in real time, and take action to optimise those experiences. More
In San Francisco, experience management specialist Medallia has updated its Action Intelligence platform - adding the ability to identify customers at risk of churn, and prioritize actions needed to maintain customer loyalty and drive new revenue streams. More
Customer experience management (CEM) specialist Medallia has opened a Data Centre in Singapore, adding to its existing hubs in Santa Clara, Seattle, Denver, Toronto, Montreal, Frankfurt, London, Amsterdam and Sydney. More
MR technology company QuenchTec has launched an automated video analysis offer via an integration with Medallia's video feedback platform LivingLens. More
In Sydney, Australia, customer experience management specialist Medallia has appointed Heather Paterson as ANZ Country Manager, to lead the existing Australia team and the launch of operations in New Zealand. More
California-based customer experience management specialist Medallia has agreed to acquire real-time speech-to-text platform Voci Technologies for around $59m in cash. More
Silicon Valley customer experience management specialist Medallia has launched a suite of tools using video communication and crowdsourcing to speed up the innovation process. More
Silicon Valley customer experience management specialist Medallia has agreed to pay around $26m in cash to acquire video feedback platform LivingLens, which it says will help it 'bring the voice of the customer and employee to life'. More
Silicon Valley customer experience feedback specialist Medallia has made a successful debut on the New York Stock Exchange, raising $326m from its IPO and then opening $34 a share, a 62% premium for investors. More
US customer experience management specialist Medallia is to acquire Tel Aviv-based behavioral analytics platform Cooladata, for an undisclosed sum. More
Silicon Valley customer experience feedback specialist Medallia has filed for an IPO, seeking flexibility, working capital and options for acquisitions and investments. More
In the US, customer experience management (CEM) software firm Medallia, which last week partnered with TNS, has received $50m in funding from its existing sole institutional investor, Sequoia Capital. More
TNS has partnered with customer experience management (CEM) software firm Medallia, to provide a new offer to help organisations develop consumer-centric business strategies. More
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