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US-based online community specialist Passenger has changed its name to FUEL CYCLE, reflecting its desire 'to capture customer intelligence and infuse it throughout your organization'. More
US-based online community specialist Passenger is preparing to launch a pre-programmed chatbot called FUEL CHAT, through which brands can conduct automated chat sessions with their customers through their mobile devices. More
On-demand survey sample company Innovate has announced a strategic relationship with online community specialist Passenger Inc., whose FUEL community platform it will now offer to clients. More
US-based online community specialist Passenger has added social media sharing and login capabilities, advanced gamification, sentiment analysis tools and dashboards to its FUEL engagement platform. More
US-based online community specialist Passenger has launched the 'FUEL Community Engine', a platform designed to nurture dialogue with community members, clients and employees. More
US-based online community specialist Passenger has expanded to China through a partnership with Asia Market Development (AMD). More
US-based online community specialist Passenger has promoted Thomas Finkle to the position of Chief Executive Officer, replacing former Chairman and CEO Bahram Nour-Omid who will remain Executive Chairman and continue to be involved in a strategic role. More
US-based Passenger has partnered with text analytics software developer MeshLabs to enable conversation and sentiment analysis of its online communities. More
US-based online community specialist Passenger has appointed former Ipsos researcher Kristine Dow as Operations Director, Client Services. Liz Dyer has also joined the firm as Senior Director of Marketing. More
US-based online community specialist Passenger has hired consumer insights expert Chandra Chaterji as Director of Solutions Development, to lead development of new approaches and methodologies for the company. The firm has also appointed Whitney Miller as Director of Insights. More
US-based online community specialist Passenger has appointed former GfK exec Thomas Finkle as President and Chief Operations Officer, with a remit to help expand its domestic and global client base. More
US-based online community provider Passenger has entered the Japanese market through a partnership with online survey and panel provider Rakuten Research, which is headquartered in Tokyo. More
In the US, brand community technology firm Passenger has released an app for iOS mobiles, allowing members access to research communities from a mobile phone. More
In the US, online community provider Passenger has appointed former TNS Global Innovation Director Gaurav Bhalla as Chief Innovation Officer, leading the firm's development of new approaches to customer collaboration, co-creation and market research. More
Online community provider Passenger has appointed two senior business developers, Jason Butka and Derek Sawchuk, both with the title of Senior Community Strategist. More
US-based social community software provider Passenger has secured a $7.5m investment, which will be used to support new product development, marketing efforts and sales. More
US-based social community software provider Passenger has set up a Channel Partner Program to enable marketing and market research agencies to use its technology to create their own social media tools for gathering real-time consumer insight. More
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