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Customer intelligence platform InMoment has appointed Mehul Nagrani as General Manager, AI Product & Technology. More
US-based customer intelligence platform InMoment has appointed tech sales executive Carl Kimball, to support its growth across the Asia Pacific and Japan (APJ) region. More
'Experience Intelligence' provider InMoment is expanding its training program the CX Academy across Europe, following what is says has been a successful launch in Germany in 2018. The Academy is offered in partnership with MSR Consulting Group. More
US-based customer intelligence platform InMoment and customer experience management software and solutions firm MaritzCX have entered into an agreement to merge, with the latter firm expected to initially trade as 'MaritzCX, an InMoment company'. Terms of the deal have not been disclosed. More
Ipsos has acquired Maritz group's Mystery Shopping business in North America, for an undisclosed sum. More
In Australia, customer experience management software and solutions firm MaritzCX has launched a suite of products that use artificial intelligence (AI) to help clients derive more value from their data. More
Customer experience management software and solutions firm MaritzCX has appointed Dave Beaulieu as EVP Global Healthcare Division, while Jason Masedonia joins as Vice President, Healthcare & Patient Experience (PX). More
Customer experience management software and solutions firm MaritzCX has launched a tool called the Patient Experience (PX) Platform, which allows healthcare organizations to integrate, view and analyze patient data from multiple sources and surveys. More
In the US, loyalty program provider Maritz Motivation Solutions has appointed former Red Hat exec Cameron Conway as Vice President of its Sales Performance and Channel Loyalty practice. More
Loyalty and employee engagement specialist Maritz Motivation Solutions has launched the Engagement Potential Index (EPI), to enable executives and HR practitioners to measure their company's current culture and engagement potential against industry benchmarks. More
Loyalty and employee engagement specialist Maritz Motivation Solutions has appointed Drew Carter as President. More
Customer experience specialist MaritzCX is adding behavioural science research to its CX programs, aiming to reveal insights about customer perceptions which 'surveys alone can't provide'. More
In the US, research-led sales and marketing services company Maritz has appointed Charlotte Blank as Chief Behavioral Officer (CBO), tasked with leading its thought leadership, research, and the application of behavioral science. More
Customer experience (CX) software and services provider MaritzCX has partnered with mobile survey technology provider OnePoint Global, to provide clients with a mobile CX survey solution. More
Customer experience software and services provider MaritzCX has launched a solution called SocialCX, through which CX professionals can manage and increase positive reviews on social media. More
Customer experience software and services provider MaritzCX has launched a tool called PredictionCX, to help businesses anticipate individual customers' behavior and preferences. More
US-based full service agency Market Probe has appointed former Maritz Research CEO Michael Brereton as a Senior Consultant, to advise the firm on new CEM products and technology platforms and participate in business development activities. More
MaritzCX has rolled out a big data software platform, to deliver insights for customer experience programs of all sizes. More
In the US, The Maritz Institute has appointed former General Motors manager Charlotte Blank as Executive Director, to guide its future direction. More
Customer experience management specialist MaritzCX has reported a 9.2% increase in annual turnover in Europe, the Middle East and Africa (EMEA) to $47.3m. More
Maritz Research Europe has appointed Grass Roots Group veteran Nigel Cover as Vice President for Business Services, tasked with growing business within the financial services, telecoms, industrial, retail and healthcare sectors across Europe. More
In Germany, Maritz Research has completed the integration of Wiesbaden-based stakeholder feedback management specialist Imagin AG, which it acquired eighteen months ago for an undisclosed sum. Imagin will now trade under the Maritz name. More
In the US, Maritz Research has partnered with survey software provider Productive Access Inc (PAI) to add a new tabulation product to its Capella customer experience management (CE) system. More
Customer loyalty specialist Maritz has set up a Business Services division, to focus on the changes being experienced by service industries as a result of the current economic climate, technological breakthroughs, and changing consumer behaviour. More
US-based customer loyalty specialist Maritz Research has launched a measurement platform called Capella, to offer an 'end-to-end' approach to designing, measuring and managing large-scale customer experience (CE) programs - from sample design to action planning. More
US-based Maritz Research has launched an update to Maritz Stats, its free statistical software. With version 3.0 users can now access the application via the cloud using any web-enabled device. More
US-based Maritz Research has introduced a custom analysis product called 'DecisionVue 360', developed to provide insight into how customers purchase a product or service, or reject it in favour of a competitor's. More
In the US, customer loyalty specialist Maritz has launched a new benchmarking tool for customer experience measurement (CEM). CEBenchmarks allows companies to compare their customer experience metrics across their own and other industry sectors. More
Maritz Research has moved into its new offices in High Wycombe, UK, making room as it continues rapid European growth. More
Customer experience specialist Maritz Research has announced a new measurement technique examining 'Make or Break' factors in customer relationships. More
Maritz Research has acquired Wiesbaden, Germany-based MR consultancy Imagin AG, a specialist in stakeholder and customer feedback management; along with subsidiary call centre company Customer Care International GmbH (CCI). More
In the UK, customer experience measurement specialist Maritz Research has reported a revenue increase of £1.07m, from £8.4m in the fiscal year 2009 to £9.4m in 2010. In the last 12 months, the firm has also recruited 80 new researchers in Europe and Asia. More
Maritz Research has bought St. Louis, USA-based evolve24, which combines analysis of traditional media and social media to provide clients with quantitative metrics on the perception of brands, products and services. Terms were not disclosed. More
In the UK, Creston-owned ICM Direct has appointed operations specialist Gareth Nicol as Managing Director, replacing Patrick Diamond who is leaving the firm after 11 years. More
In the first quarter of 2010, Maritz Research has created more than 50 new jobs at its European and Asian offices, including around 20 in Hamburg. More
US-based full service agency Market Probe has acquired the Pharmaceutical Research Group of rival Maritz, in a bid to expand its own healthcare business. Terms were not disclosed. More
In the US, The Advertising Research Foundation (ARF) has appointed Tonya Deniz as Senior Vice President, Member Value, while CASRO has named its 2009 Board and welcomed two new Board members. More
In the UK, Maritz Research has appointed Millward Brown's Roger Sant as Divisional VP of Brand Research Europe, to work closely with the firm's offices in Europe and the US and take responsibility for development of new customer experience measurement methodologies. More
Maritz Research has appointed Graham Devereux as Division Vice President of its newly created Retail Research Europe unit, responsible for strategy and business development and based in Marlow, Bucks, UK. More
Acrobat Research is to acquire the Omnitel omnibus / tracking business of Maritz Research Canada. Running since 1986, Omnitel interviews 2,000 Canadians from across the country each week on a wide variety of topics. More
In the US, Maritz has appointed Thad Peterson as VP Sector Strategy & Solutions for its financial services division. More
The educational arm of The Walt Disney Company, The Disney Institute, is to work with MR firm Maritz to launch 'CustomerExperienceAdvantage Plus', designed to help organisations learn about and replicate Disney's customer service practices. More
Maritz Research and interactive technology provider Invoke Solutions have joined forces to develop Invoke Ping, a platform that will deliver consumer research via mobile devices. More
Maritz Research has hired Mark Rein as Director, Strategic Consulting for its Retail Group. He joins from Capgemini where he worked as a consultant to retailers in North America and Europe, for five years. More
Maritz Research has opened a new survey center in Saskatoon, Saskatchewan, Canada, to support its expanding North American business and its Toronto office. The decision should bring over 300 jobs to the area, mostly conducting customer satisfaction interviews. More
Maritz Research has announced strong growth in Europe, with first quarter 2006 turnover approximately 35% higher than for the same period last year. The company has also appointed Laurence Curtis to its UK board. More
Maritz Research, the market research unit of Maritz Inc., has announced four hires for its recently launched Pharma Research Group. Madhunika Raghavan becomes Director of Research and Operations and Lili Pasha Director of Research Services. George Ellis and Carolyn Phillips also join the team. More
The proportion of US consumers who are strongly considering buying a hybrid vehicle leapt from 17% to 29% over the last year, according to a Maritz Automotive Research Group study. Respondents were also positive about fuel cell technology, but less keen on diesel. More
Maritz Research has appointed experienced financial services researcher Lisa Elderkin as Account Manager for its US West Coast financial services group. She has previously held research positions at the Bank of America and Charles Schwab. More
Along with the Christmas decorations comes a flurry of Christmas spending forecasts. Research from Maritz suggests consumers plan to spend less than last year, while comScore and Hitwise predict a boom for online retailers. More
Maritz Research has appointed Joanne Paternoster as an Executive Consultant in its Hospitality Research group to specialise in the aviation industry. She has more than 30 years' experience in the industry, having headed up customer service for four New York airports. More
Maritz Research has appointed Sue Madeley as Business Development Director with responsibility for the financial services sector in the UK. Her most recent role was in business development at Synovate. More
ESOMAR wound up the 58th Congress in Cannes today and announced the winners of its awards. Speakers from The Leading Edge agency and Carlton & United Brewers, Australia, won the Best Paper Overall Award, while employees of Brainjuicer, Maritz and LG Electronics were also recognised. More
Maritz Research is partnering with US research technology firm Invoke Solutions to launch 'Dynamic Insights' - a tool that provides companies with quick, in-depth feedback from their customers. More
Two thirds of consumers say that discounts are the reason they participate in loyalty programs, according to recent results from Maritz Loyalty Marketing: however, Maritz's tracking of the loyalty marketing programs it operates itself suggests that most choose to redeem their points for gift certificates. More
Maritz Research has promoted Keith Chrzan from Director to Division Vice President, Marketing Sciences. President Michael Brereton says the promotion reflects both Chrzan's achievements as Director and the increased importance of marketing sciences within Maritz. More
American employees are feeling happier about the state of the companies they work for and the positions they hold at those companies, according to results published by Maritz Poll. More
Following recent press coverage of the unethical practices of Finance and Insurance (F&I) managers in the automotive sector, Maritz Research is helping vehicle dealers to improve their compliance assessment using a new mystery shopping program. More
Global agency Synovate has today announced the acquisition of The Research Business International (TRBI), one of the UK's leading research firms, from a US-based group headed by Maritz Inc. More
Maritz has announced that William T. (Tim) Rogers, previously President and CEO of Maritz Research, has been appointed to the new role of President of the company's international Automotive Group. Michael Brereton replaces him at the head of the Research division. More
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