Former US Chief Information Officer is New Sprinklr COO

Customer experience management platform Sprinklr has hired Vivek Kundra, formerly the first Chief Information Officer of the United States and EVP of Salesforce, as its COO.

Sprinklr is headquartered in New York City with 1,400 employees in 22 offices and has been in aggressive expansion mode of late. It was last valued at more than $1.8 billion a little more than two years ago.

As EVP at Salesforce, Kundra (pictured) led growth and go-to-market strategies for key global verticals, creating an ecosystem of partners and launching new apps to solve industry-specific challenges. Earlier, he became the US government's first CIO, appointed by President Obama - this involved overseeing $80bn in annual technology spending while 'moving the government to the cloud' and working to strengthen the country's cybersecurity 'posture'.

Recent Sprinklr activity has included expansion from social media management to CEM; recruitment of senior people including former Microsoft CMO Grad Conn as CXMO, Luca Lazzaron as its first CRO and Diane Adams as Chief Talent & Culture Officer; strengthening of its Partner Ecosystem; and expansion into new countries including the Netherlands and Australia), continued to drive meaningful business results for some of the world's largest brands.

CEO and founder Ragy Thomas says of the latest hire: 'With a foundation in social, Sprinklr was purpose-built to be the defining enterprise software company for CXM, and with Vivek in our corner, we're going to be relentless in our pursuit of that vision, executing with more momentum than ever'.

Web site: www.sprinklr.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.