JD Power Veteran Takes on Global Auto Role

US-based JD Power and Associates has promoted John Humphrey to the post of Head of Global Automotive Operations, in a move to align operations globally and enhance and extend its industry benchmarks.

Humphrey, who has been with the firm for more than 20 years, has experience across all aspects of its global automotive business, including research and consulting.

Most recently, he served as SVP of International Operations, where he had overall responsibility for the company's activities in Asia Pacific, Canada, Europe and the Middle East, including offices in Tokyo, Singapore, Bangkok, Beijing, Shanghai, Toronto, London and Munich. During his time with the firm, he has also served as Director of China operations, during which time he lived in Shanghai.

'JD Power is aligning itself to better assist the industry with actionable voice-of-the-customer insights that will help drive profitability,' stated JD Power and Associates President Finbarr O'Neill. 'We are moving to a global alignment that reflects today's competitive environment, and John will fully leverage our global reach and capabilities.'

Humphrey replaces industry veteran Gary Dilts, who will be leaving the firm after joining three years ago from DaimlerChrysler.

O'Neill thanked Dilts for his contribution to the firm, and for leading the company's US automotive operations 'in the face of a very difficult environment'.

Web site: www.jdpower.com .