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A1 Performance for ForeSee
Customer satisfaction analyst ForeSee Results has announced a 'phenomenal close to 2010' - its ninth consecutive year of more than 25% revenue growth.
The company said it grew revenues 64% over the last two years, and tripled them over the last four years. It also added 25% to its headcount in 2010, and plans to hire another eighty people in 2011 - twenty-one of these arrived in January.
ForeSee use the American Customer Satisfaction Index (ACSI) methodology developed at the University of Michigan, and originally focused on web site visitors, comparing results for eighty aspects of customer experience with competitor companies in a wide range of sectors. It has now expanded its offerings to identify improvements across 'all channels and touch points that drive customer satisfaction', with coverage of in-store, call centre customer satisfaction, social media and mobile contacts.
Jeff Blackman, CFO, says; '2010 was a great year for us financially; it was the ninth year in a row of double-digit revenue growth. We still have so much growth and expansion ahead of us, and 2011 is going to be an exciting year.'
President and CEO Larry Freed comments: 'In a cross-channel world, it's critical to understand how customers' experience with a company in one place affects their loyalty, brand affinity, and intent to purchase in another place. We're helping many of our clients measure the customer experience in stores, in call centers, on websites, and even with interactions on mobile phones or social media.'
The company has recently opened their first office in London, on Trafalgar Square, and has existing offices in Ann Arbor, Vancouver and Toronto.
Web site: www.foreseeresults.com .
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