Ventrica Expands Southend-on-Sea Contact Centre

In the UK, Southend, Essex-based outsourced customer management services firm Ventrica has expanded its contact centre to 330 seats, and says it is planning to create 200 new jobs to meet both increased client demand and future expansion.

Ventrica offers a variety of inbound and outbound telemarketing services for market research, data cleansing, data mining and database building, along with appointment setting, direct sales and product recall services. Its new rooftop wing offers 19,000 sq. ft. of contact centre space with views over the Thames estuary. The whole centre has 330 seats and will house a workforce of up to 480 full and part-time staff across a 24/7 period, up from 280 currently. An additional site at another location is also part of the company's future strategy over the next twelve to eighteen months, and will ultimately add a further 300 seats to the operation.

MD and founder Dino Forte comments: 'The investment in our new penthouse suite is to meet both the increased demand from existing clients but also to accommodate our future expansion. At Ventrica we focus mainly on customer management and have invested heavily in both our people and environment so we can attract and retain the right calibre of talent to provide exceptional customer service across multiple channels, time-zones and languages'.

Web site: www.ventrica.co.uk .