NICE Debuts Satmetrix Voice of Customer Tool

In the US, enterprise software solutions provider NICE has added a Voice of the Customer (VoC) tool to its self-service analytics platform, to give clients a 'total' real-time view of the customer experience.

The solution, called NICE Satmetrix, combines customer feedback with quality and performance programs, and says users can extract insights 'at scale' via advanced speech and text analytics, machine learning and predictive analytics. In addition, Satmetrix offers organizational engagement tools to reduce churn, boost customer loyalty and drive growth. Features include activity-triggered surveys, and pre-packaged role-specific tools.

Miki Migdal (pictured), President of the NICE Enterprise Product Group, comments: 'The NICE Satmetrix offering creates a new standard in VoC solutions, enabling organizations to combine customer feedback with many other indicators of customer experience to drive powerful change across the business. The breadth of the view offered by the solution, combined with the depth of exploration and organizational involvement enabled by NICE's full portfolio of analytics-driven solutions, simply cannot be matched'.

Web site: www.nice.com .