Corporate Insight Expands US Healthcare Research Suite

US customer experience research specialist Corporate Insight has launched two new products: the Health System Monitor, which analyses patients' digital journeys; and Health Plan Mobile Audit, to benchmark analysis of insurers' mobile app experience.

The firm delivers competitive intelligence, user experience research and consulting services to financial, health and philanthropic institutions, and its healthcare research suite already includes the Health Plan Monitor, used to analyze digital innovations in the experiences that insurers offer health plan members; and the Health Plan Website Audit, offering benchmarking analysis of insurers' web site experience, along with prioritized recommendations. The new tools have been developed to cover the complete experience from insurer plans to health systems.

Michael Ellison (pictured), President of Corporate Insight, comments: 'The entire healthcare industry is undergoing a digital transformation that will reshape how consumers interact with their health providers as well as how health systems and insurers collaborate. Health insurers and hospitals are making their digital properties as user-centric as possible - a standard consumers have come to expect across industries. In the last few years, we've seen a wide variety of new online tools and mobile devices introduced to help consumers monitor their health, manage healthcare costs, improve transparency and engage with healthcare providers'.

Web site: www.corporateinsight.com .