MaritzCX Launches Patient Experience Platform

Customer experience management software and solutions firm MaritzCX has launched a tool called the Patient Experience (PX) Platform, which allows healthcare organizations to integrate, view and analyze patient data from multiple sources and surveys.

MaritzCX is certified to offer Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys. Its new solution allows real-time upload to a single platform of data including HCAHPS, patient experience, employee experience, safety and quality, point-of-care/rounding, operational, financial and clinical. This promises to help healthcare organizations identify 'more significant and impactful improvements' to enhance patient experiences, scores and reimbursement.

The platform is customizable for all product versions from self-serve to full-serve, with MaritzCX experts on hand to help design survey questions down to the level of each individual patient, if required. It can also link employee experience (EX) and patient experience (PX) data, to help PX teams understand organizational change.

Mike Sinoway (pictured), MaritzCX President and CEO, comments: 'Healthcare organizations have long looked for patient experience best practices outside of their industry. Meanwhile, MaritzCX has spent 50 years implementing customer experience best practices for leading global organizations in industries that include hospitality, retail, high tech, and financial services. Finally, MaritzCX has smashed the regulatory and technology barrier between the two arenas. With the MaritzCX Patient Experience Platform and CMS certification, we help healthcare firms break free of the inflexible and stagnant offerings provided by current patient experience vendors in the space today'.

Web site: www.maritzcx.com .