Ipsos MORI Hires Head of Experience Management

In the UK, former Kantar Deputy MD Jamie Thorpe has joined the Ipsos MORI Customer Experience (CX) business as Head of Experience Management (XM).

Thorpe (pictured) joins after two years at Kantar, where he originally served as Commercial Director, Customer Experience, before his promotion to Deputy MD, CX earlier this year. Before this, he spent a decade at mystery shopping and performance improvement firm Grass Roots, latterly as Head of Relationship and Commercial / Head of Measurement UK; and before this he worked for retail research specialist ESA as Client Service Director.

In a statement, Ipsos said Thorpe's expertise and long standing credibility in CX (and EX) will enable him to realise the potential in Ipsos MORI CX in the UK and beyond. Joe Marshall, Country Line Leader for Ipsos MORI, said: 'Jamie's knowledge, profile and credibility in the space is palpable. He brings a wealth of experience, an abundance of fresh thinking and a passion and energy that has already positively influenced our business and direction. We are growing rapidly, Jamie is a great fit to help us maximise that growth and I am personally very pleased to have him at Ipsos. There is much more to come from us, watch this space!'

Web site: www.ipsos.com/ipsos-mori/en-uk .