New Funds for Call Center Analyst Cogito

In the US, call center emotion analyst Cogito has raised $25m in a new round of funding, which it will use to expand its go-to-market functions and develop new capabilities.

The company is based in Boston, MA and applies behavioural science through artificial intelligence (AI) and machine learning, analyzing conversations to provide in-call guidance and assess call center customer service satisfaction in real time. By instantly analyzing hundreds of 'conversational actions', the system provides live in-call guidance combined with a real-time measure of customer experience.

New funding has been led by Goldman Sachs Growth Equity, with participation from new and existing investors, including Salesforce Ventures, adding to the $20m raised in a round of growth equity funding last year. co-founder and CEO Joshua Feast (pictured) comments: 'Cogito is uniquely positioned to help improve performance by systematically analyzing and guiding behavior in a personalized yet scalable way. Supporting employees regardless of their location is critical right now, and with this funding, we can ensure more enterprises have access to our enhanced AI Coaching System, to help their employees thrive and their businesses grow'.

Web site: www.cogitocorp.com .