Funds for Healthcare Feedback Firm Authenticx

In the US, healthcare customer feedback specialist Authenticx has raised $20m in a Series B round of funding, which it will use to further develop its machine learning and product engineering, drive its sales and marketing efforts, and further expand the business.

Authenticx analyzes millions of customer interactions via voice, chat and e-mail, to identify areas such as frustration with service, or to pinpoint good news, in order to understand the patient experience. Features of the Authenticx platform include the Eddy Effect Dashboard, and a quality management solution, which help identify obstacles hindering the customer journey.

New funding was led by Blue Heron Capital, with participation from a large number of other VS firms. Authenticx CEO Amy Brown (pictured) comments: 'With this funding, we'll be able to continue driving innovation in conversational intelligence and machine learning to streamline the patient journey and help staff do their best work. The infusion of capital gives us the opportunity to continue our growth in becoming the go-to solution for healthcare organizations relying on contact centers'.

Web site: www.authenticx.com .