Qualtrics Automates Pulse Employee Feedback Analysis

Experience management platform Qualtrics has added new capabilities to enable its Pulse solution to automatically analyze employees' feedback and then distribute it to their managers.

SAP-majority owned Qualtrics provides solutions for clients to continually assess and improve what it defines as the four 'core experiences': CustomerXM, EmployeeXM, ProductXM and BrandXM. The firm's Pulse tool is designed to help organizations simplify the way HR administrators set up automated pulse programs, enabling them to customize how often they ask for feedback from various groups of employees.

Now, with Pulse, HR teams can set up an ongoing program that automatically solicits employee feedback from specific teams, and then delivers real-time insights to leaders and managers. With the new capabilities, management can automatically get a more real-time understanding of how their teams think and feel about their day-to-day experiences at work, and how larger organizational changes impact key drivers of engagement - such as trust in leadership and intent to stay. Qualtrics says that, for example, an organization can set up a weekly Pulse to understand how employees are feeling, automatically sending the survey to a randomly selected 10% of their workforce on a weekly basis to avoid overwhelming employees.

Wojtek Kubik (pictured), Head of Employee Experience Product Management, comments: 'Senior leaders are facing challenging economic headwinds - which often result in fewer resources. They have to navigate difficult organizational changes and rely more on overworked frontline managers to keep their teams focused, supported and productive. The new capabilities in Pulse empower leaders and managers to more quickly and efficiently improve employees' experiences at work and retain top talent.'

Web site: www.qualtrics.com .