Explain Expands into New Call Centre

In the UK, Newcastle-based Explain Market Research is to open a specialist call centre in Jesmond to provide space for additional staff at its headquarters.

The firm is investing £40k to equip the centre, where 14 of its existing 26 staff will be moving in April.

'The size of our business has almost doubled in just under two years and is growing at such a rate at the moment, we are literally as full as a gun in here. I can't get any more people in this office,' explained MD David Shiel.

Established in 1993, Explain provides qual and quant research services across the utilities, financial, retail and public sectors. The company's turnover will be £725,000 for the year 2008/9, an increase from £392,000 in 2006/7, and Shiel said it aims to break the £1m barrier in 2010.

Shiel added that the firm will probably employ an additional two to three new people each year. 'We're quite proud that we're a 26 person company and if we get up to 29 people and then 32 people, we think that's absolutely fantastic,' he added.

Web site: www.explainresearch.co.uk .