In the US, behavioral analytics solutions provider eLoyalty Corporation has promoted Bill Noon to the post of Chief Financial Officer.
Noon, who is a Certified Public Accountant, has been with eLoyalty for nine years. Previously, he was Director, Financial Planning and Treasury from 2000 to 2003, and Corporate Controller from 2003 to 2004; for the last four years he has held the position of Vice President and Controller.
Prior to joining, Noon spent ten years at Moore Corporation in various financial positions.
His promotion follows the departure of the firm’s current Chief Financial Officer and Corporate Secretary Chris Min. The firm said that this change will further streamline its internal operations and reduce general and administrative expenses.
eLoyalty’s Behavioral Analytics Service captures unstructured customer interaction inputs – such as web and IVR usage; phone conversations; and customer data – analyzes and characterizes each interaction using proprietary algorithms, and then identifies how customers behave and systems and processes work.
Today the company announced Q4 2008 total revenue of $25.1m and net loss of $4.1m. eLoyalty currently expects its Q1 2009 services revenues will be approximately $19.5m.