Outsourcing and Offshoring in 2010

Stream Forms Business Analytics Group - 16/11/10

In the US, business process outsourcing (BPO) firm Stream Global Services has formed a Business Analytics division, to help clients gather, measure, and analyze data associated with their business processes.

Pulse Group Makes First Profit - 12/10/10

Panel provider and research outsourcing firm Pulse Group has made a profit for the first time, for the year ending May 31 2010.

Outsourcing Firm Adds Data Entry Offer - 24/09/10

Philippines-based firm 365Outsource has added to its range of services with the introduction of data entry outsourcing for market research and database firms.

India’s CRISIL Buys KPO Firm - 22/09/10

Indian research and risk advisory firm CRISIL has agreed to purchase KPO company Pipal Research Corporation, for $US 12.75m.

Horses for Sources Makes Senior Hires - 7/09/10

Horses for Sources (HfS) - a social networking community and advisory / analyst firm which focuses on outsourcing - has expanded with the appointment of former Forrester executive Euan Davis and outsourcing specialist Esteban Herrera.

ISG Starts to Re-grow Revenues - 3/09/10

In the US, Information Services Group, which owns outsourcing consultancy TPI, has announced second quarter revenues of $33.4m, up 6% on weak 2009 figures, thanks to double-digit growth in the Americas and Asia Pacific; and adjusted EBITDA of $4.2m.

iPacesetters Buys The Charlton Group - 1/07/10

Global teleservices and BPO (business processing outsourcing) specialist iPacesetters has acquired the assets of US-based contact center The Charlton Group, which primarily supports the cable industry. Terms were not disclosed.

E-Tabs Launches Report Outsourcing Option - 10/3/10

Research software firm E-Tabs is to offer outsourced report automation to clients. Under the brand name of Precision Reporting, the service consists of a team of ten skilled reporting executives, led by Jon Hackenbroch.