In Germany, Maritz Research has completed the integration of Wiesbaden-based stakeholder feedback management specialist Imagin AG, which it acquired eighteen months ago for an undisclosed sum. Imagin will now trade under the Maritz name. More

In the US, Maritz Research has partnered with survey software provider Productive Access Inc (PAI) to add a new tabulation product to its Capella customer experience management (CE) system. More

Customer loyalty specialist Maritz has set up a Business Services division, to focus on the changes being experienced by service industries as a result of the current economic climate, technological breakthroughs, and changing consumer behaviour. More

US-based customer loyalty specialist Maritz Research has launched a measurement platform called Capella, to offer an 'end-to-end' approach to designing, measuring and managing large-scale customer experience (CE) programs - from sample design to action planning. More

US-based Maritz Research has launched an update to Maritz Stats, its free statistical software. With version 3.0 users can now access the application via the cloud using any web-enabled device. More

US-based Maritz Research has introduced a custom analysis product called 'DecisionVue 360', developed to provide insight into how customers purchase a product or service, or reject it in favour of a competitor's. More

In the US, customer loyalty specialist Maritz has launched a new benchmarking tool for customer experience measurement (CEM). CEBenchmarks allows companies to compare their customer experience metrics across their own and other industry sectors. More

Maritz Research has moved into its new offices in High Wycombe, UK, making room as it continues rapid European growth. More

Customer experience specialist Maritz Research has announced a new measurement technique examining 'Make or Break' factors in customer relationships. More

Maritz Research has acquired Wiesbaden, Germany-based MR consultancy Imagin AG, a specialist in stakeholder and customer feedback management; along with subsidiary call centre company Customer Care International GmbH (CCI). More

In the UK, customer experience measurement specialist Maritz Research has reported a revenue increase of £1.07m, from £8.4m in the fiscal year 2009 to £9.4m in 2010. In the last 12 months, the firm has also recruited 80 new researchers in Europe and Asia. More

Maritz Research has bought St. Louis, USA-based evolve24, which combines analysis of traditional media and social media to provide clients with quantitative metrics on the perception of brands, products and services. Terms were not disclosed. More

In the UK, Creston-owned ICM Direct has appointed operations specialist Gareth Nicol as Managing Director, replacing Patrick Diamond who is leaving the firm after 11 years. More

In the first quarter of 2010, Maritz Research has created more than 50 new jobs at its European and Asian offices, including around 20 in Hamburg. More

US-based full service agency Market Probe has acquired the Pharmaceutical Research Group of rival Maritz, in a bid to expand its own healthcare business. Terms were not disclosed. More

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