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Customer experience software and services provider MaritzCX has launched a solution called SocialCX, through which CX professionals can manage and increase positive reviews on social media. More
Customer experience software and services provider MaritzCX has launched a tool called PredictionCX, to help businesses anticipate individual customers' behavior and preferences. More
MaritzCX has rolled out a big data software platform, to deliver insights for customer experience programs of all sizes. More
In the US, The Maritz Institute has appointed former General Motors manager Charlotte Blank as Executive Director, to guide its future direction. More
Customer experience management specialist MaritzCX has reported a 9.2% increase in annual turnover in Europe, the Middle East and Africa (EMEA) to $47.3m. More
Maritz is to acquire customer and employee feedback software provider Allegiance, which it will combine with Maritz Research to create a new company called MaritzCX, with more than 900 employees in eighteen offices worldwide. Terms of the acquisition deal were not disclosed. More
Maritz Research Europe has appointed Grass Roots Group veteran Nigel Cover as Vice President for Business Services, tasked with growing business within the financial services, telecoms, industrial, retail and healthcare sectors across Europe. More
Maritz Research has expanded into the food service industry through the launch of 'Capella Restaurant', a mobile survey tool designed to capture feedback about diners' experiences. More
In Germany, Maritz Research has completed the integration of Wiesbaden-based stakeholder feedback management specialist Imagin AG, which it acquired eighteen months ago for an undisclosed sum. Imagin will now trade under the Maritz name. More
In the US, Maritz Research has partnered with survey software provider Productive Access Inc (PAI) to add a new tabulation product to its Capella customer experience management (CE) system. More
Customer loyalty specialist Maritz has set up a Business Services division, to focus on the changes being experienced by service industries as a result of the current economic climate, technological breakthroughs, and changing consumer behaviour. More
US-based customer loyalty specialist Maritz Research has launched a measurement platform called Capella, to offer an 'end-to-end' approach to designing, measuring and managing large-scale customer experience (CE) programs - from sample design to action planning. More
US-based Maritz Research has launched an update to Maritz Stats, its free statistical software. With version 3.0 users can now access the application via the cloud using any web-enabled device. More
In the US, customer loyalty specialist Maritz has launched a new benchmarking tool for customer experience measurement (CEM). CEBenchmarks allows companies to compare their customer experience metrics across their own and other industry sectors. More
Maritz Research has moved into its new offices in High Wycombe, UK, making room as it continues rapid European growth. More
Customer experience specialist Maritz Research has announced a new measurement technique examining 'Make or Break' factors in customer relationships. More
Maritz Research has acquired Wiesbaden, Germany-based MR consultancy Imagin AG, a specialist in stakeholder and customer feedback management; along with subsidiary call centre company Customer Care International GmbH (CCI). More
In the UK, customer experience measurement specialist Maritz Research has reported a revenue increase of £1.07m, from £8.4m in the fiscal year 2009 to £9.4m in 2010. In the last 12 months, the firm has also recruited 80 new researchers in Europe and Asia. More
Maritz Research has bought St. Louis, USA-based evolve24, which combines analysis of traditional media and social media to provide clients with quantitative metrics on the perception of brands, products and services. Terms were not disclosed. More
In the first quarter of 2010, Maritz Research has created more than 50 new jobs at its European and Asian offices, including around 20 in Hamburg. More
In the UK, Maritz Research has appointed Millward Brown's Roger Sant as Divisional VP of Brand Research Europe, to work closely with the firm's offices in Europe and the US and take responsibility for development of new customer experience measurement methodologies. More
Maritz Research has opened a new survey center in Saskatoon, Saskatchewan, Canada, to support its expanding North American business and its Toronto office. The decision should bring over 300 jobs to the area, mostly conducting customer satisfaction interviews. More
Maritz Research has announced strong growth in Europe, with first quarter 2006 turnover approximately 35% higher than for the same period last year. The company has also appointed Laurence Curtis to its UK board. More
Maritz Research, the market research unit of Maritz Inc., has announced four hires for its recently launched Pharma Research Group. Madhunika Raghavan becomes Director of Research and Operations and Lili Pasha Director of Research Services. George Ellis and Carolyn Phillips also join the team. More
The proportion of US consumers who are strongly considering buying a hybrid vehicle leapt from 17% to 29% over the last year, according to a Maritz Automotive Research Group study. Respondents were also positive about fuel cell technology, but less keen on diesel. More
Maritz Research has appointed experienced financial services researcher Lisa Elderkin as Account Manager for its US West Coast financial services group. She has previously held research positions at the Bank of America and Charles Schwab. More
Along with the Christmas decorations comes a flurry of Christmas spending forecasts. Research from Maritz suggests consumers plan to spend less than last year, while comScore and Hitwise predict a boom for online retailers. More
Maritz Research has appointed Sue Madeley as Business Development Director with responsibility for the financial services sector in the UK. Her most recent role was in business development at Synovate. More
American employees are feeling happier about the state of the companies they work for and the positions they hold at those companies, according to results published by Maritz Poll. More
Following recent press coverage of the unethical practices of Finance and Insurance (F&I) managers in the automotive sector, Maritz Research is helping vehicle dealers to improve their compliance assessment using a new mystery shopping program. More
Maritz has announced that William T. (Tim) Rogers, previously President and CEO of Maritz Research, has been appointed to the new role of President of the company's international Automotive Group. Michael Brereton replaces him at the head of the Research division. More
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