US-based customer feedback specialist Mindshare Technologies has integrated its business with that of Canadian social media customer experience management (CEM) firm Empathica, which it acquired last year. The newly merged firm will be called InMoment. More
US-based customer feedback specialist Mindshare Technologies has named former Empathica exec Gary Edwards as Chief Customer Officer of the newly combined company, heading up both the Market Insights and Sales teams. More
Canadian customer experience specialist Empathica has launched a tool which enables business analysts to perform real-time queries on their customer experience data, and probe the reasons behind the trends that emerge. More
In Canada, Customer Experience Management (CEM) solutions firm Empathica has launched a product that allows customers to provide instant feedback to retailers via text messaging. More
Canadian Customer Experience Management (CEM) firm Empathica has partnered with Australian market research firm DBM Consultants, to roll out its services and products to organizations in the region. More
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