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Datamatics Buys to Boost Salesforce Capabilities

Apr 4 2024

Mumbai, India-based digital tech and customer experience solutions provider Datamatics has announced the acquisition of Salesforce services firm Dextara Digital. More

MCI Buys Mystery Shopper and CX Firm Market Force

Mar 27 2024

MCI, a tech-enabled business services conglomerate headquartered in Miami Beach, FL, has agreed to acquire Atlanta, GA-based Market Force Information, whose range of CX solutions includes customer feedback surveys, mystery shopping, operational audits and competitive benchmarking. More

Funds for Workforce Analyst Sapience

Feb 14 2024

'Intelligent workforce insights' firm Sapience Analytics has received a 'large' amount of new growth funding for its platform, which informs managers about employee activity across their enterprise, promoting cost management and operational efficiency. More

Merkle Launches Dedicated UK&I Salesforce Practice

Jan 24 2024

In London, data-driven CXM company Merkle has launched a dedicated UK and Ireland Salesforce practice, promising clients the tools to optimise their use of data to enhance the customer experience. More

Salesforce Unveils Insight and Personalization Tools

Jan 15 2024

CRM software giant Salesforce has announced a series of new data and AI-powered tools designed to enhance shopper experience by giving merchandisers and marketers a real-time understanding of customer behavior and preferences. The solutions are based on the firm's Einstein 1 Platform. More

Senior Changes and Job Cuts at VideoAmp

Jan 5 2024

Founder Ross McCray is stepping down as CEO of VideoAmp, with former Discovery and Fox exec Peter Liguori joining as Executive Chairman and ex-Nielsen man Peter Bradbury as Chief Commercial and Growth Officer. The company will also cut almost 20% of its staff, according to reports. More

Nielsen to Lay Off 9% of Workforce

Sep 8 2023

Nielsen is planning to lay off 9% of its global workforce, in order to cut costs and 'realign revenue'. Employees received the news in a statement issued on Wednesday, and the cuts are expected to affect around 1,000 members of staff. More

Dentsu / Merkle in AI Partnership with Salesforce

Aug 4 2023

Marcoms network Dentsu and its data-driven customer experience management (CXM) firm Merkle have partnered with CRM firm Salesforce to help brands use generative AI to deliver, manage and optimize connected customer experiences. More

Extra Funds for Healthcare Workforce Intel Firm Axuall

Aug 2 2023

In the US, workforce intelligence company Axuall has raised an undisclosed amount of Series B-1 investment from healthcare venture capital firm Frist Cressey Ventures, which it will use to solve the problems of process inefficiencies, workforce shortages, and onboarding delays. More

ESOMAR Launches Task Force to Address Use of AI in MR

Jul 11 2023

Global membership association ESOMAR has launched a task force to address the use of artificial intelligence in the research, insights and analytics sector. More

Salesforce and Deloitte Team for CRM AI Solutions

Jun 30 2023

CRM software giant Salesforce has partnered with consulting division Deloitte Digital to offer business clients help in deploying AI in CRM functions. More

India's Wondrlab Buys Data and Analytics Firm Cymetrix

Jun 13 2023

In India, martech platform Wondrlab has acquired a 51% stake in offshore software development company Cymetrix, which specializes in Salesforce consulting and data analytics. Terms of the deal were not disclosed. More

Salesforce Launches AI Personalization Tools

Jun 8 2023

US CRM giant Salesforce is launching two tools - Marketing GPT and Commerce GPT - to help users personalize every campaign and shopping experience with generative AI. More

ESOMAR CEO to Depart

May 19 2023

Global trade association ESOMAR is to lose the services of CEO Parves Khan, who has announced she will leave at the end of June, and will focus on charitable and non-exec work before taking up a new as-yet unannounced role. She will also join a new ESOMAR AI Taskforce. More

Big Village Bankruptcy Forces Sale of Insight Unit

Apr 25 2023

Following the news that it filed for bankruptcy in February, US-based ad tech and data company Big Village has sold its Insights and Agency business units to holding company Bright Mountain Media for approximately $20m. More

Further Job Cuts for Momentive Despite Revenue Rise

Feb 17 2023

SurveyMonkey parent Momentive has reported revenue up 8% to $480.9m for full year 2022. The rise is the net effect of rapid growth in the 'sales-assisted' segment - up 27% to $181.3m - while self-serve business remained flat at $299.6m. However the firm says it will also cut 14% of its workforce. More

Gartner Sells Labor Market Data Unit TalentNeuron

Feb 6 2023

New York-based investor Leeds Equity Partners has paid an undisclosed sum for Gartner's TalentNeuron, which provides human capital data and insights subscription solutions. More

Auto Marketing Firm Unveils Customer Data Platform

Jan 30 2023

Force Marketing, which provides lifecycle marketing solutions for the automotive industry, has launched a customer data platform (CDP) called Audience IQ, promising to help auto dealer groups improve customer experience and ROI. More

Finland to Launch New Total TV Advertising Measure

Jan 25 2023

Finnish commercial broadcasters MTV Oy and Sanoma Media Finland have signed a contract with data integration and research consultancy services provider dataBreeders to develop Total TV advertising measurement and currency, which will launch in 2023. More

Salesforce Cuts around 7,000 after Hiring 'Too Many'

Jan 5 2023

CRM software giant Salesforce is to cut around 10% of its workforce. The firm says increasing its headcount by some 30% in 2021 (to around 73,500) was a mistake - 'too many... leading into this economic downturn'. More

Salesforce Revenue Ops Leader is New DISQO CFO

Dec 5 2022

Insights and CX platform DISQO has appointed Scott Henderson, a Salesforce veteran of more than twenty years, as its new Chief Financial Officer. More

Sprinklr CXM and Salesforce CRM Move Closer

Nov 11 2022

Customer experience management specialist Sprinklr has extended its partnership with Salesforce, promising clients a more complete view of their customers. More

New Funds for Workforce Intelligence Firm Revelio Labs

Oct 7 2022

New York-based Revelio Labs has raised $15m in a Series A round of funding, which it will use to expand its offering for corporate HR and strategy. More

Funds for Digital Screen Targeting Firm Displayforce

Sep 27 2022

Hong Kong-based DOOH (digital out-of-home) performance marketing automatization tool Displayforce has raised EUR 500k in a pre-seed round of financing, which it will use to expand further into Europe and enhance its sales and marketing. More

$36m Growth Fund for People Analytics Platform Knoetic

Sep 21 2022

In New York, people analytics platform Knoetic has raised $36m in a Series B round of funding, which it will use to hire for its Product, Engineering, and go-to-market teams. More

ISG Experience Assessment Center Launches

Sep 14 2022

In the US, tech research and advisory firm Information Services Group has launched the ISG Experience Assessment Center, to evaluate the health of business relationships and the quality of workforce experiences. More

FTC Locks Horns with Kochava over Location Data

Sep 12 2022

In the US, the Federal Trade Commission has filed a lawsuit against attribution and measurement solutions company Kochava, claiming its sells sensitive geolocation data from mobile devices. Kochava says it's fully compliant and is now suing the FTC in return. More

HireRoad Buys Workforce Analyst PeopleInsight

Aug 23 2022

US-based talent management and insight software provider HireRoad has acquired workforce analytics platform PeopleInsight for an undisclosed sum. More

Voxco Adds Trio of New Features

Jun 29 2022

Canadian survey software provider Voxco has added three new features to its platform - Word Import, Close the Loop, and Text Analytics, to help users gather feedback, measure sentiment, and uncover and act on insights. More

UK's ICO Fines Clearview AI for Misuse of Citizen Data

May 23 2022

In the UK, the Information Commissioner's Office (ICO) has fined facial recognition firm Clearview AI more than £7.5m for using images of people in the UK, and elsewhere, collected from the web and social media to create a global online database. More

Expansion Funds for Employee Engagement Platform Mesh

Apr 13 2022

Employee performance management and engagement start-up Mesh has raised $11m in a Series A round of funding, which it will use to build a global team for further expansion across the US and APAC region. More

Tech Lab Launches 'Privacy Enhancing Tech' Taskforce

Feb 10 2022

In the US, digital advertising technical standard-setting body the IAB Tech Lab has launched a Privacy Enhancing Technologies (PETs) Working Group, in response to the industry's need to develop alternatives to third-party cookies and other identifiers. More

Mastersolve Sells CRM and CX Practice to Faye

Feb 9 2022

Management consulting firm Mastersolve has sold its customer relationship management (CRM) and customer experience (CX) practice to marketing automation software developer Faye. Terms of the deal have not been disclosed. More

Funds for Workforce Analytics Platform Crunchr

Feb 7 2022

Amsterdam-based people analytics platform Crunchr has raised an undisclosed amount of funding from specialist SaaS investor Oxx, to be used to add predictive analytics capabilities, treble headcount within eighteen months, and fuel international expansion including the opening of a US office. More

Merkle Hires Leader for UK Salesforce Practice

Dec 10 2021

Data-driven CXM and marketing firm Merkle has appointed Floris Oranje as UK Salesforce Practice Lead, and head of parent company dentsu's CXM Service Line in the country. More

Accenture to Buy Japanese CX Firm Tambourine

Nov 19 2021

Professional services giant Accenture has agreed to acquire Japan-based eCommerce customer experience (CX) agency Tambourine, for an undisclosed sum. More

UK-Australian Probe Finds Clearview In Breach

Nov 8 2021

Following the recent decision of Facebook / Meta to delete its facial analysis data, a joint probe by the UK Information Commissioner's Office and its Australian counterpart the OAIC has found facial recognition provider Clearview AI in breach of privacy regulations. More

VAB Launches Measurement Innovation Task Force

Sep 10 2021

In the US, recent Nielsen critic the Video Advertising Bureau (VAB) has launched the Measurement Innovation Task Force, comprising a group of research, analytics and insights execs who it says will design and deliver best practices and standards for the national TV ad industry. More

Analytics Recruiter Harnham Launches Graduate Business

Aug 26 2021

London-based data and analytics recruitment agency Harnham Group has launched a new business called Rockborne, to train and place the 'next generation' of graduates. More

Seed Funds for Workforce Intell Firm Revelio Labs

Aug 3 2021

In New York, workforce intelligence provider Revelio Labs has raised $4m in a seed round of funding, which it will use to expand its offer beyond investment management to corporate HR and strategy. More

New Funds for Facial Recognition Firm Clearview AI

Jul 28 2021

In New York, facial recognition start-up Clearview AI has raised $30m in a Series B round of funding, which values the company at $130m. More

Accenture Buys Workforce Insight

Jul 26 2021

Professional services giant Accenture has acquired consultancy Workforce Insight, which offers a range of advisory, analytics and technology services for workforce management (WFM) and human capital management (HCM). Terms of the deal were not disclosed. More

Traction Advising Guides Sale of TINYpulse to Limeade

Jul 21 2021

Former Toluna execs Mark Simon and Lowell Ricklefs have just advised on the sale of employee listening platform TINYpulse to employee wellbeing firm Limeade, through their mergers and acquisitions (M&A) advisory consultancy Traction Advising. More

QuestionPro Opens Office in Toronto

Jun 11 2021

US-based online survey software provider QuestionPro has expanded to Canada by opening an office in Toronto, where Dan Jackson has been named Managing Director. More

Accenture Federal Services Buys Big Data Firm Novetta

Jun 7 2021

Accenture's specialist Federal Services division (AFS) is to acquire Novetta, which applies insights and technologies to transform how defense, intelligence and law enforcement organizations use big data. Terms of the deal have not been disclosed. More

New CEO for Loyalty Programme Specialist Motivforce

Mar 30 2021

London-based B2B loyalty and incentive programme provider Motivforce has promoted Nick Merry to the role of Global Chief Executive Officer, replacing co-founder David Cox, who is now the company's Chairman. Merry is based in Sydney, Australia More

QuestionPro Hires Workforce Experience President

Mar 4 2021

Online survey software provider QuestionPro has hired employee understanding specialist Sanja Licina as President of its Workforce Experience division, with overall responsibility for driving growth, product development and client satisfaction. More

UK Census to Include Armed Forces Question

Feb 22 2021

Britain's decennial census, taking place (other than Scotland) next month, will for the first time ask people if they are a veteran of the armed forces. More

SurveyMonkey Adds CX Tool to Salesforce Integration

Feb 15 2021

SurveyMonkey has announced that its CX solution GetFeedback will integrate with cross-channel shopper personalisation platform Salesforce Commerce Cloud. More

SalesForce Ventures Adds to AppsFlyer Investor Roster

Nov 25 2020

Mobile app measurement and attribution platform AppsFlyer has announced that Salesforce Ventures has joined its roster of investors, in a late extension to its $210m Series D round of funding, which closed in January. The funding values AppsFlyer at $2bn. More

Tobii to Sell Smartbox Business

Oct 9 2020

Swedish eye tracking business Tobi has sold its assistive technology Smartbox business to CareTech, which provides specialized social services for adults and children with special needs, following an order by the UK Competition and Markets Authority (CMA). The price paid was £13.4m. More

ICO Launches Enforcement Consultation

Oct 2 2020

The Information Commissioner's Office (ICO) has launched a public consultation on draft Statutory Guidance outlining how it will regulate and enforce data protection legislation in the UK. The consultation will remain open until 5pm on Thursday 12th November. More

Kantar's Rich Silva Joins Research for Good

Sep 16 2020

In the US, project management, survey fieldwork and tech provider Research for Good (RFG) has appointed long-time Kantar exec Rich Silva as Chief of Staff, charged with overseeing the firm's operational growth. More

ARF Launches Diversity Drive

Jun 17 2020

In New York, the ARF (Advertising Research Foundation) has set up a charitable program called 'ARF WIDE: Workforce Initiative for Diversity and Excellence', aiming to improve the diversity of the workforce across the research/analytics, media and advertising industries. More

Research for Good Launches DataForce Suite

Jun 15 2020

In the US, project management, survey fieldwork and tech provider Research for Good (RFG) has launched a suite of data acquisition and research tools called DataForce. More

Royal Statistical Society Launches Covid-19 Task Force

Apr 22 2020

The Royal Statistical Society (RSS) has launched a 'task force' to provide its collective expertise to UK national and devolved governments and public bodies, regarding statistical issues during the Covid-19 pandemic. More

Cognizant Buys Digital Marketing Consultancy Lev

Mar 25 2020

In the US, IT and business process consultancy Cognizant has acquired US-based digital marketing agency Lev, which provides data-driven insight and personalization across the customer journey. Terms of the deal were not disclosed. More

Salesforce Buys Personalisation Specialist Evergage

Feb 10 2020

CRM software giant Salesforce has acquired personalisation software firm Evergage for an undisclosed sum. More

Grazitti Expands Presence in North America

Dec 18 2019

Digital products and services provider Grazitti Interactive, which helps companies manage their CRM, marketing automation, online communities and analytics capabilities, has opened new offices in Sunnyvale, CA; Seattle, WA; and Edmonton, Canada. More

GenAnalytics Launches Gender Pay Gap Analysis Tool

Oct 24 2019

In Scotland, Glasgow-based data insights and analytics consultancy GenAnalytics has launched a gender pay gap analysis tool, to help companies deliver greater equality and diversity across the workforce. More

Adjust Buys F.O.X. Smartphone Ad Measurement Tool

Oct 10 2019

Mobile measurement and fraud prevention specialist Adjust has acquired the Force Operation X (F.O.X) smartphone advertising effectiveness measurement tool from its creator, Japanese marketing agency CyberZ. Terms of the deal have not been disclosed. More

Oracle Cuts Data Cloud Workforce

Sep 25 2019

Oracle is streamlining its Data Cloud (ODC) unit, with job cuts totalling 10 to 15% of its staff, according to reports. More

SurveyMonkey to Buy CX Specialist GetFeedback

Aug 6 2019

SurveyMonkey is to acquire customer experience management company GetFeedback for approximately $68m, to help enterprise customers act on customer insights. Salesforce Ventures, an existing investor in both companies, will receive 'equity consideration' in the transaction. More

Acquisition brings B2B Data Firms Together

Jul 1 2019

B2B customer data platform Leadspace has acquired business data solutions firm ReachForce, whose tools include SmartSuite and SmartForms. More

Lev Taps Datorama to Launch Marketing Performance Arm

Jun 12 2019

Marketing technology consultancy Lev has partnered with Salesforce-owned marketing intelligence provider Datorama, to launch a Marketing Performance Management practice which will help customers measure marketing effectiveness. More

Salesforce to Buy Tableau Software

Jun 10 2019

CRM giant Salesforce has agreed to acquire analytics platform Tableau Software, in an all-stock transaction valued at around $15.7 billion, net of cash. More

San Francisco Bans Agencies' Use of Facial Recognition

May 15 2019

San Francisco has become the first US city to ban the use of facial recognition by local agencies, including the city's transport authority and law enforcement officers. More

Ruling May Force Confirmit Sale

Mar 8 2019

Confirmit may be headed for new ownership, following a court ruling that shares in the research software firm can be forcibly sold. The ruling is an attempt to recover $320m which the company's Norwegian billionaire owner Alexander Vik owes to Deutsche Bank. More

Salesforce Sets Up $50m Artificial Intelligence Fund

Sep 21 2017

In the US, CRM software giant Salesforce has set up a $50m artificial intelligence (AI) fund through its Salesforce Ventures corporate investment arm. Funds will be used to help AI start-ups grow their businesses. More

Management Buy-Out for Market Force Information

Aug 3 2017

US-based CEM specialist Market Force Information has been acquired by its management, in partnership with investment firm Main Street Capital. More

Salesforce Adds AI with Einstein Analytics

Jun 19 2017

CRM software giant Salesforce has enhanced its Einstein product with the addition of a portfolio of advanced analytics tools for non-specialist users. More

Einstein and Watson Put Heads Together

Mar 13 2017

IBM and Salesforce have entered a global strategic partnership to deliver joint solutions using artificial intelligence. A new practice within IBM Global Business Services will help clients rapidly deploy tools combining IBM Watson's big data with Salesforce Einstein's customer insights. More

IAB Australia Sets Up Viewability Taskforce

Oct 27 2016

In Australia, the Interactive Advertising Bureau (IAB) has set up a Viewability Taskforce, to deliver a consistent understanding of viewability, which it defines as the 'opportunity to see' rather than engagement or ad effectiveness. More

Salesforce Buys Consumer Data Firm Krux

Oct 4 2016

Marketing data giant Salesforce has acquired San Francisco-based cross-screen data management solutions provider Krux. The Wall Street Journal reports that the agreed purchase price was $700m, mixing cash and stock. More

IAB's Manners Returns to Agency Side

Aug 15 2016

Perth, Australia-based ad agency Marketforce has appointed Alice Manners, until recently CEO of the country's IAB (Interactive Advertising Bureau), as its new Chief Digital Officer. More

Firms Link Employee Surveys to Business Transformation

Jun 17 2016

In the UK, employee engagement and staff survey specialist IBM Kenexa has partnered with business transformation firm Emenex, to deliver end-to-end survey and consultancy services based on its Smarter Workforce suite of products. More

Market Force Debuts Eyes:On Mystery Shopping App

Jun 3 2016

US-based customer experience management specialist Market Force has launched a mystery shopping app called Eyes:On, through which shoppers can view available assignments in their area, and submit shopping audits from their mobile devices. More

Funds for Workforce Health Data Specialist

May 24 2016

In the US, healthcare analytics provider Springbuk has secured $3.75m of Series A financing, to be used to fuel strategic hiring and product innovation. More

CentraForce Adds Nielsen and Kantar Patient Data

Nov 24 2015

In the US, healthcare data provider CentraForce Health has partnered with Nielsen Scarborough and Kantar Media to add further patient-centric insights to its health intelligence platform. More

CentraForce Launches Population Health Analysis Arm

Oct 6 2015

In the US, audience-centric marketing intelligence firm CentraForce has set up a new business called CentraForce Health, which will offer consumer insights to the healthcare sector through a platform called Population 360. More

Analytics Firm DxContinuum Wins $4m

Sep 14 2015

US-based predictive analytics specialist DxContinuum, Inc. has announced a Series A investment round of $4m. More

VisitBasis Launches Mobile Big Data Tool

Sep 4 2015

In the US, mobile data collection and field representative management software specialist VisitBasis Tech has launched a platform for compiling and analyzing large amounts of data. More

IRI Partners with Workforce Management Specialist

Sep 2 2015

Retail and healthcare data giant IRI has partnered with workforce management specialist Gigwalk to provide retail intelligence to CPG brands. More

Salesforce Launches 'Predictive Decisions' Tool

Mar 10 2015

US software giant Salesforce has launched a new tool which analyzes customer engagement and proactively delivers new recommended content, products or offers to consumers. More

Adobe and Salesforce Back Livefyre

Feb 23 2015

Marketing data giants Adobe and Salesforce have joined investors in social media marketing firm Livefyre, as part of a $47m injection of funding. Livefyre says it will use the money to continue developing its technology and for expansion, including internationally. More

Salesforce Catches Big Data Wave

Oct 14 2014

Salesforce, already in the news last week for partnering with SurveyMonkey, has announced its own entry into the analytics market with the launch of a platform called the Wave Analytics Cloud. More

SurveyMonkey Integrated with Salesforce

Oct 10 2014

DIY online research firm SurveyMonkey has announced a new app, allowing users to send and analyze surveys from within the widely used Salesforce platform. More

Facts Wins Inaugural MRS Field Force Award

Sep 19 2014

In the UK, Chime Communications-owned Facts International has won the Best Field Force category in the newly launched Market Research Society (MRS) Operations Awards, announced at a party in the McQueen bar in London's Shoreditch last night. More

IMS Health Buys Belgian Firm Forcea

May 9 2014

IMS Health has acquired Belgian-based business intelligence tech company Forcea, with the aim of enhancing its performance management capabilities for hospitals and life sciences clients. Terms were not disclosed. More

Salesforce Buys EdgeSpring and ExactTarget

Jun 10 2013

US software giant Salesforce has bought enterprise BI and analytics start-up EdgeSpring, for an undisclosed sum, following its reported $2.5bn acquisition last week of marketing software company ExactTarget. More

$15m for HR Big Data Firm Visier

May 31 2013

Workforce analytics company Visier has secured $15m in a series B round of funding, and says it will look to develop more new technology and spread its geographical footprint. More

New IBM Tools Target Employee Data

May 30 2013

IBM has announced new workforce-related big data software and services, which it says will help organizations build and maintain their global workforce by analysing data shared by employees and finding trends. More

ReachForce Buys Big Data Management Firm SetLogik

Apr 4 2013

In the US, B2B data provider ReachForce has acquired cloud-based big data management and predictive analytics firm SetLogik. Terms of the deal were not disclosed. More

Market Force Sells Merchandising / Audit Businesses

Mar 21 2013

US customer intelligence provider Market Force Information has sold its general merchandising and in-store audit services to retail merchandising specialist The SPAR Group. Terms of the deal were not disclosed. More

Evolv Secures $15m to Extend Employee Analytics

Mar 19 2013

San Francisco-based predictive employee analytics firm Evolv has closed a $15m Series D round of funding, earmarked for further development of its solutions and continued vertical market and geographic expansion. More

Salesforce Slashes Jobs at Radian6 and Buddy Media

Oct 26 2012

CRM software provider Salesforce has laid off around a hundred staff at its Canadian social media measurement company Radian6 and social media marketing agency Buddy Media, a move it describes as eliminating duplicated roles. More

Perspective Opens in St Albans as Acton Office Closes

Sep 24 2012

UK-based data collection agency Perspective Research Services (PRS) has opened a new call centre in St Albans, Hertfordshire, following the closure of its operations in Acton, west London. More

IMS Health Divestments Approved

Mar 20 2012

In the US, the FTC has approved inVentiv Health's acquisition of two SDI Health promotional and medical audit businesses from IMS Health; while separately, inVentiv is to acquire outsourcing solutions firm Kforce Clinical Research. More

Market Force Debuts Movie Trailer Tracking Services

Mar 8 2012

US-based customer intelligence firm Market Force Information has launched two cinema monitoring services to help Hollywood studios measure the success of their movie trailers. More

Abu Dhabi Office for SWAT

Dec 19 2011

Emirates firm SWAT Research Field Force is opening a branch in Abu Dhabi, and has appointed Ghassan Ayan as General Manager for Abu Dhabi, Al Ain and Northern Emirates. More

Market Force Raises $15m to Continue Buying Spree

Sep 26 2011

US-based customer intelligence firm Market Force Information has raised $15m, which it plans to use to grow both organically and through acquisitions. This follows last week's acquisition of UK-based mystery shopping specialist Retail Eyes. More

Market Force Buys Retail Eyes

Sep 19 2011

US-based customer intelligence firm Market Force Information has bought into Europe with the acquisition of UK-based customer experience and mystery shopping provider Retail Eyes. Terms were not disclosed. More

CASRO and ESOMAR Team Up for Online Standard

Jul 22 2011

MR associations CASRO and ESOMAR are to join forces to develop and implement a standard promoting consistency and transparency in the online sampling process. More

Market Force Rolls Out New Consumer Panel

May 11 2011

US customer intelligence firm Market Force Information has recruited 300,000 consumers for the launch of its AnswerForce research panel, developed to tap respondent attitudes and brand awareness as well as identify industry trends. More

Salesforce.com Buys Social Media Monitor Radian6

Mar 30 2011

CRM software provider Salesforce.com has acquired Canadian social media monitoring firm Radian6, in a bid to help clients track customer trends on social media sites such as Facebook and Twitter. The deal has been valued at around $326m. More

Market Force Buys Tell Us About Us

Mar 28 2011

Market Force Information, a provider of customer experience and intelligence data, has acquired Winnipeg, Canada-based Tell Us About Us (TUAU) which specializes in customer experience measurement. More

'Mood Tracker' to Take US Employee Pulse

Mar 3 2011

In the US, employee solutions firm Globoforce has launched a semi-annual survey to provide insights into the current 'pulse' of the US worker, by tracking employee recognition, appreciation and satisfaction. More

Google Data to Go; Privacy Issues to Stay

Nov 22 2010

Wi-fi data accidentally collected by Google's Street View cars will be deleted 'as soon as possible', according to the office of the UK's Information Commissioner. Separately, US and UK privacy policy unfolds and is criticised; and Tim Berners-Lee expresses fatherly concern. More

CASRO Forms Social Media Research Task Force

Sep 1 2010

US market research association CASRO has established a task force to address the ethical and methodological issues which have arisen since the emergence of social media research. More

CIA to Use Visible Technologies Tools

Oct 20 2009

In-Q-Tel, the US Government's investment arm, has commissioned social media monitoring firm Visible Technologies to provide the CIA with tools to monitor the millions of posts and conversations on social media such as blogs, YouTube, FaceBook and Twitter. More

Cint Rolls Out Panel Exchange in Australia

Oct 13 2009

Data collection agency Field Force has become the first firm in Australia to join the 'Panel Exchange' sample marketplace operated by Swedish software firm Cint. More

Forrester Tracks Tech Habits of Information Workers

Oct 8 2009

Forrester Research has launched a survey which is designed to uncover the technology adoption habits of information workers ('iWorkers'). More

Arbitron Seeks to Define 'Affinity'

Sep 18 2009

Arbitron has announced the formation of a task force of radio and advertising industry leaders to develop an ongoing measure of 'affinity', designed to 'reflect the advertising value of the unique relationship listeners have with their stations'. More

Market Force Names COO

Aug 3 2009

US customer experience insights firm Market Force Information has appointed Mark Newhall as its new Chief Operating Officer, with overall responsibility for operations and technology. More

Envision Launches Speech Analysis Tool

Jun 3 2009

US contact center solutions firm Envision Telephony has launched a speech analytics solution which it says simplifies the processing, search and reporting of speech data from within audio recordings. More

AHAA Forms Online Measurement Task Force

Dec 12 2008

In the US, members of the Association of Hispanic Advertising Agencies (AHAA) have formed a committee to lead an initiative designed to deliver more precise online Hispanic market research data. More

Varying Fortunes for US Top 50

Jul 8 2008

2007 was a mixed bag for US research providers, some reporting impressive growth and others struggling, according to figures in the latest Honomichl 50, just out. Overall, growth was a respectable 6%, the mean of the two previous years, achieved despite a US workforce reduction of c.1,300 among the top 50 firms. More

Market Force Goes Shopping Again

Feb 6 2008

US customer insights firm Market Force Information, which bought mystery shopping provider Shop'n Chek in 2006, has acquired marketing agency Certified Marketing Services (CMS), and aims to create an integrated suite of mystery shopping, direct customer feedback, and analytics services. More

TNS Healthcare Expands New Portfolio Group

Jan 9 2008

TNS Healthcare has appointed former GfK exec Larry Olson as VP Practice Leader, Payer Markets and Dennis Callahan, ex-IMS Health, as VP Sales Force Effectiveness. More

Launch for Online IT Market Info Source

Aug 20 2007

London-based Infiniti Research has announced the launch of TechNavio, a broad online business intelligence database for IT industry sales and strategic planning teams. More

GfK Prepares Radical Pharma Launch

Jan 8 2007

GfK HealthCare Asia has successfully completed two pilot surveys for its Sales Force Effectiveness (SFE) program which it says 'drastically alter the playing field for pharmaceutical companies in Asia'. More

Royal Mail Gives Agencies More Time

Oct 13 2006

In the UK, Royal Mail has extended the closing date for its 4-year research roster tender, worth up to £20 million, to Monday 23rd October. More

MarketTools Moves for Skills Base

May 10 2006

Online researcher MarketTools, Inc. has moved its headquarters from Mill Valley, CA to San Francisco. In addition to benefitting from the city's 'accelerated technology and business climate', the firm hopes to tap Silicon Valley's East Bay and South Bay talent pools for staff expansion. More

TNS Healthcare Partnership with CACI

Mar 31 2006

TNS Healthcare and CACI have today announced a new generation approach for sales force optimisation. It combines TNS' expertise in sales tracking data with CACI's territory optimisation technology to help pharmaceutical companies plan territories. More

Mystery Shopper Snapped Up

Mar 2 2006

Colorado based Market Force Information has announced the acquisition of major mystery shopping provider Shop'n Chek, Inc. The acquisition is described as 'a platform... to launch Market Force's growth strategy', hinting at more mystery shopping buys as well as investment in technology. More

WebSurveyor Integrates with Corporate Data Applications

Feb 2 2006

US-based WebSurveyor has released an updated version of its online survey tool. The new release allows users to feed survey information directly into their companies' own applications. It also includes new reporting and list-management features. More

Greenfield Online Cuts Workforce

Dec 15 2005

Greenfield Online President and CEO Al Angrisani has announced what he calls a 'major rightsizing initiative', aimed at saving $7m in annual operating costs. The initiative, which involves a loss of 39 jobs and the closing of two offices, follows reports of 'disappointing' financial results for the year to date. More

ACNielsen India Invests $2.5m in Handheld Terminals

Sep 27 2005

ACNielsen is to provide its 750-strong MR field force in India with handheld terminals for data collection, representing an investment of INR 100 million ($2.5m). The company hopes the time saved collecting and processing data will speed up the delivery of market information from sixteen days to nine. More

Partnership for IMS Health and SAS

Sep 21 2005

IMS Health has established a global partnership with business intelligence software and services company SAS, to develop leading-edge market intelligence solutions for the pharma and healthcare industry. The first result, IMS Sales Force Effectiveness Precision Suite, is launched this week. More

UK Workers Happy but Not Engaged

Aug 5 2005

Four surveys out this week put British workers under the spotlight. ISR finds that most enjoy their work, but many are indifferent to their company's success. MORI finds that private sector workers feel more pride in their organisations than those in the public sector, while RPCushing reveals workers frustrated at the social 'niceties' expected of them. More

Nielsen Progress on Task Force Changes

Jun 29 2005

Nielsen Media Research has implemented staff training, translation services and other measures recommended by last year's Independent Task Force on Television Measurement. The services are part of a string of measures aimed at better representation of the ethnically and culturally diverse TV audience. More

IRI Buys Out Audit Service j.v.

Apr 20 2005

IRI has bought out the remainder of Mosaic InfoForce, L.P. (MIF), a supplier of in-store audits formed as a joint venture with the Mosaic Group, Inc. MIF measures perimeter merchandising, display, shelf, and front-end store conditions across all classes of retailer. More

Nielsen Media Welcomes Task Force Report

Mar 24 2005

Nielsen Media Research yesterday made public, and welcomed, the content of the report of The Independent Task Force on Television Measurement. The Task Force was established last year as an independent body, amid the controversy over Local People Meters and their measurement of the viewing behaviour of people of colour. More

Nielsen Task Force Ready to Boldly Go

Jul 8 2004

Four new members have this week been added to the TV measurement Task Force assessing Nielsen Media Research's representation of people of colour. Among the four – who arrive just in time for the Task Force's first meeting - is George Takei, alias Star Trek's Mr Sulu. More

Author to Conduct Research on Maturing Workforce

May 14 2004

The Conference Board has named Jeri Sedlar, noted business author and speaker, as a Senior Advisor. Sedlar will conduct research for the Board on the maturing workforce and leadership issues and will conduct a national series of briefings on the maturing workforce. More

Employee Research Appointment

Mar 10 2004

Performance Assessment Network, Inc. ('pan') has announced the appointment of Marc Drizin as Director of Surveys and Workforce Research. Drizin was previously VP of employee loyalty research at Walker Information and is a recognised authority on employee loyalty and engagement. More

VNU To Reduce MI Workforce

Dec 18 2003

Having recently announced the divestiture of Claritas, VNU this week issued a trading update which combines an optimistic assessment of potential for next year with news of widespread cost efficiencies. The latter includes the shedding of almost 700 jobs over the next 3 years in its Marketing Information (MI) group, partly from natural attrition. More

Changing Outlook of the American Workforce

Jul 25 2003

Around forty per cent of US workers would like to leave their jobs for new opportunities in the next 12 months, despite the troubled national economy and a difficult employment market, according to the 2003 Spherion Emerging Workforce Study. More

Did Your Post Office Match Up?

Jan 8 2002

Around two hundred post offices UK wide will have been visited, anonymously, by a researcher from MORI this Christmas as part of the Postwatch nationwide research survey. This is to gauge the level of service customers received when posting their presents via Royal Mail and Parcelforce. More

Omniture Sheds 108 Staff Post Adobe Acquisition

Nov 12 200

US web analytics firm Omniture has made 9% of its 1,200 strong workforce redundant, following its acquisition by Photoshop creator Adobe. More

MRS Initiative on Interviewer Training

Oct 10 2001

The MRS in the UK (Market Research Society) has announced the launch of its Accredited Interviewer Training Scheme (AITS), a cross-industry initiative designed to enhance professional standards of interviewing throughout the market research industry and improve the experience for interviewees. More

Future Strategy at Greenfield Online

Sep 25 2001

American agency Greenfield Online has renewed its commitment to maintaining its position as the leading provider of online data collection and infrastructure services in response to recent trends in the marketplace. More

Fieldshare, the New Online Interviewers' Database, Launches

Jan 27 2001

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