Project Consultant Sao Paulo, Brazil / hybrid Competitive salary - (posted Jun 25 2026)
Company: Toluna Advertisers Ref: MrWeb/1463MrWeb Ref: 163068
Job Spec: At Toluna, we keep the world's biggest brands one step ahead of their markets, their competitors, and their customers. For 25+ years we've been a leader in consumer insights, and today we're at the center of our industry's biggest shift: the move to AI-powered research grounded in real human truth.
Brands come to us because we've solved a problem most of our industry is still wrestling with: how to move fast without losing trust in the answer. Speed comes from AI we've been developing in-house since 2019, always-on platforms, and a 79M+ validated consumer community across 100+ countries.
Introduction:
Responsible for managing Toluna's market research projects, the Project Consultant will be representing Toluna to our wide range of clients in the global market. The goal is to work on and coordinate projects from beginning to end under strict timelines, handling multiple projects simultaneously and interacting with Toluna's internal operations teams while providing the best service to our clients. The Project Consultant will deliver a great client experience by meeting clients' strategic insights needs and will be supporting US-based clients while reporting to the North American-based client services team.
Responsibilities:
- Provide exceptional client service while cultivating strategic, long-term partnerships
- Advocate for clients' needs to ensure alignment with project objectives and service standards
- Demonstrate expertise in the Toluna Start platform and champion its use with clients
- Independently manage full service, field & tab, and assisted-DIY research projects
- Review and optimize questionnaire logic, providing recommendations to clients
- Manage workload successfully by planning and prioritising all tasks and projects
- Support clients and internal teams in achieving clients' research objectives
- Liaise with other internal departments and external partners
- Devise detailed internal and client project plans and ensure client needs are met and exceeded where possible
- Check and compare actual project requirements against cost
- Be the point of contact of our clients
- Program surveys or work with internal programming team (according to agreed rules)
- Ensure programming edits are implemented accurately, and survey test link is checked before sending to client
- Manage overall project coordination, monitoring schedules, project margins, key deliverables, and client expectations
- Update client on progress at regular intervals and provide regular fieldwork updates to the client
- Perform data quality checks, including regular review and removal of poor-quality open-ended responses
- Monitor fieldwork either fielded by you or fielded by the Field management team (according to agreed rules).
Your profile:
- Experience: Minimum of 4 years in a project management role within market research, with expertise in managing complex projects
- Technical Proficiency: Advanced understanding of survey programming, questionnaire logic, and data metrics. Familiarity with programming platforms like Toluna Start, Confirmit, or related tools is essential
- Project Management: Proven ability to independently manage multiple high-complexity projects while meeting tight deadlines
- Artificial Intelligence: Proactive in adopting and leveraging AI tools to enhance productivity, insight generation, and overall project performance
- Communication: Exceptional written and verbal communication skills; able to build client relationships and collaborate effectively with cross-functional teams
- Languages: Advanced English is mandatory; additional language skills are a plus.
- Professional Traits: Proactive, adaptable, and self-motivated, with strong attention to detail and the ability to manage multiple priorities. Approaches challenges with initiative, resourcefulness, and a positive drive to deliver results, and can work independently while contributing effectively to team objectives.
Our Values:
Acting with Ownership: Demonstrating individual accountability
Bringing a Forward Mindset: Being action-oriented, bold & entrepreneurial
Collaborating with Curiosity: Exhibiting teamwork through togetherness
Discussing openly, committing jointly: Sharing your views openly
Embracing Empathy: Being egoless & caring
What we offer:
At Toluna, we're all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, unlimited access to Udemy Business, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. If you're passionate about making an impact on colleagues around the globe, we'd love to have you on board.
Other Benefits: Healthcare, dental care, life insurance, meal voucher, transportation voucher TotalPass, and language class subsidy.
Join our global team. We welcome big thinking and reward great work.
Who to contact: Apply here
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