Company: Toluna
Advertisers Ref: MrWeb/1450
MrWeb Ref: 163014

Job Spec: Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions - faster. For 26 years, we have partnered with the world's leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we've made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights. Learn more at www.tolunacorporate.com


Introduction:

We are seeking a Research Client Group Lead to join our research organization. In this role, you'll lead the strategic design and delivery of brand tracking programs, as well as other research products, serving as a trusted advisor to clients and ensuring insights are translated into clear, actionable business recommendations. You'll leverage your deep market research expertise to manage complex engagements, guide methodological decisions, and mentor and guide junior and mid-level research team members.

This is an exciting opportunity for an experienced researcher who thrives at the intersection of client partnership and research excellence and who enjoys owning end-to-end outcomes for high-impact, long-term client relationships.


Responsibilities:

• Serve as the primary owner and strategic lead for multiple brand tracking programs and other research projects (typically 5+ studies/projects at a time), ensuring continuity, trend integrity, and high-quality delivery.
• Act as a trusted senior advisor to clients, confidently leading brand tracking and other research project discussions, managing expectations, and addressing concerns around data quality, trendability, and methodology.
• Own client-facing conversations on tracker design, evolution, and performance, including navigating sensitive discussions where changes are limited or not recommended.
• Proactively identify and resolve client delivery issues, stepping in to guide teams when challenges arise and ensuring issues are addressed before impacting client satisfaction.
• Provide hands-on guidance to project teams supporting brand trackers, setting them up for success through clear direction, quality standards, and best practices.
• Mentor and support junior and mid-level researchers working on assigned trackers, offering coaching on both execution and strategic thinking (without formal people management responsibility).
• Ensure brand tracking programs are delivered on time, on budget, and to quality standards, with close attention to consistency across waves and markets.
• Partner with internal stakeholders (Research, Insights, Sales, and Operations) to support RFPs, proposals, and transitions of existing or newly won trackers.
• Apply experience across multiple research solutions (beyond tracking) to bring a broader perspective and stronger strategic context to brand tracker insights.
• Contribute to the ongoing improvement of Toluna's brand tracking capabilities by sharing expertise, identifying risks early, and promoting best practices across the organization.
• Leverage AI-enabled research tools and automation to enhance brand tracking and other research projects' efficiency, improve data quality, and accelerate insight delivery while maintaining methodological rigor.

Who to contact: Apply here

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