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Junior Technical Support Consultant
Timisoara, Romania
Competitive salary - (posted Jun 15 2026)

Company: Toluna
Advertisers Ref: MrWeb/1454
MrWeb Ref: 163039

Job Spec: At Toluna, we keep the world's biggest brands one step ahead of their markets, their competitors, and their customers. For 25+ years we've been a leader in consumer insights, and today we're at the center of our industry's biggest shift: the move to AI-powered research grounded in real human truth.

Brands come to us because we've solved a problem most of our industry is still wrestling with: how to move fast without losing trust in the answer. Speed comes from AI we've been developing in-house since 2019, always-on platforms, and a 79M+ validated consumer community across 100+ countries.

To complete our Support team based in Timisoara and support our growth we are looking for a Jr. Technical Support Consultant.


Responsibilities:

  • Serve as the primary point of contact for technical support inquiries from clients via mostly emails
  • Diagnose and troubleshoot time sensitive and highly impacting technical issues related to our flagship products
  • Provide timely and effective resolution to customer problems, escalating issues as needed to the appropriate internal teams
  • Collaborate with cross-functional teams, including engineering and product development, to address customer needs and improve product functionality
  • Document and track customer interactions and issue resolution in our systems
  • Stay up-to-date on product features, industry trends, and best practices to better support our customers
  • Participate to pre-release testing to ensure the best product is shipped to our clients.

Required skill set:
  • Proficient level of English language and ability to write emails in a professional manner
  • Previous experience in a customer-facing role
  • Logical thinking, time management, decision making and organizational skills
  • Attention to details
  • Problem solving skills
  • Team spirit
  • A good sense of humor.

Nice to have:
  • Market research knowledge and/or Market Research.

Our Values:

Acting with Ownership: Demonstrating individual accountability
Bringing a Forward Mindset: Being action-oriented, bold & entrepreneurial
Collaborating with Curiosity: Exhibiting teamwork through togetherness
Discussing openly, committing jointly: Sharing your views openly
Embracing Empathy: Being egoless & caring

What we Offer:

At Toluna, we're all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you're passionate about making an impact, we'd love to have you on board.


Other Benefits:
  • Professional & personal growth: Training opportunities and career development plan.
  • Financial package: Competitive salary, performance bonus.
  • Health: Private medical insurance.
  • Work-life balance: Working from home policy.

Join our global team. We welcome big thinking and reward great work.

Who to contact: Apply here

Please say that you found the vacancy on TRC / MrWeb! Thanks for your interest.

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