Company: Toluna
Advertisers Ref: MrWeb/1468
MrWeb Ref: 163162

Job Spec: At Toluna, we keep the world's biggest brands one step ahead of their markets, their competitors, and their customers. For 25+ years we've been a leader in consumer insights, and today we're at the center of our industry's biggest shift: the move to AI-powered research grounded in real human truth.

Brands come to us because we've solved a problem most of our industry is still wrestling with: how to move fast without losing trust in the answer. Speed comes from AI we've been developing in-house since 2019, always-on platforms, and a 79M+ validated consumer community across 100+ countries.


Introduction:

Responsible for managing Toluna's market research projects, the Project Manager will represent Toluna to a diverse portfolio of clients across global markets. This role is responsible for coordinating projects from start to finish within strict timelines, managing multiple projects simultaneously, and collaborating with cross-functional teams to deliver exceptional service and high-quality results. The Project Manager will provide an outstanding client experience by supporting clients' strategic insights needs and serving as a trusted partner throughout the research lifecycle. This role will support LATAM clients and projects, ensuring successful project execution, strong client relationships, and overall client satisfaction.


Responsibilities:

• Manage Sample Only, Full Service, Field & Tab, and assisted-DIY projects from setup through completion.
• Act as the main operational point of contact for clients and provide regular project and fieldwork updates.
• Review project requirements, including target audience, quotas, incidence rate, timelines, costs, and deliverables.
• Set up, launch, and monitor fieldwork, identifying risks and taking action to improve sample performance and delivery.
• Manage quotas, sample allocation, completed reconciliation, and fieldwork troubleshooting.
• Program basic surveys or coordinate with internal programming teams, ensuring survey logic and edits are implemented correctly.
• Test survey links, quotas, redirects, and respondent flow before launch.
• Coordinate data processing, coding, and tabulation requirements.
• Review data files, tables, and final deliverables against client specifications.
• Perform data-quality checks and escalate quality, feasibility, timeline, or cost concerns when necessary.
• Coordinate with internal departments and external partners to keep projects on track.
• Maintain accurate project documentation, trackers, and internal systems.
• Support process improvements and share operational best practices across the team.

Who to contact: Apply here

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