Data Insights / Project Manager - Real-time CX Insights Sydney $AUD 75-80,000 + SUPER - (posted Mar 3 2025)
Company: Resources Group Advertisers Ref: EM871009MrWeb Ref: 162070
Job Spec: This global CX & Insights Consultancy bridges the gap between technology and research.
Their cutting-edge dashboards allow them to capture real-time customer experience data at every touchpoint and channel of a consumer's journey, in real-time. Allowing them to deliver actionable, in-the-moment, data-driven solutions that improve CX, ROI and growth for ASX financial services, retail, technology, and services clients.
The role: Insights Project Manager
This role will see you partnering closely with the business's largest account - a leading financial institution.
You'll lean into your project management, operations, account management, technical, research, and data analysis capabilities as you implement CX and VoC programs to improve customer satisfaction, employee engagement and user experience.
Your days will be a mixture of:
- Client/stakeholder management (you'll be a trusted advisor)
- End-to-end project management
- Scripting surveys and managing CX/VoC programmes
- Dashboard development/ data visualisation
- Scoping and feasibility
- Reporting and insights.
They have an international footprint with offices in Sydney and London; they are a team of 40+ that offer flexible working, great benefits and the opportunity to sit at the interception of technology, data, insights and consulting.
It's essential that you have prior commercial agency experience in online project management, research insights or data analytics and a desire to further your technical capabilities.
Strong technical data skills in Python, HTML, JavaScript and Qualtrics would be highly advantageous.
About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.
Who to contact: Please contact Emily Moser at Resources Group on +61 2 9258 1121 or email emoser@resourcesgroup.com
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