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Envision Launches Speech Analysis Tool
US contact center solutions firm Envision Telephony has launched a speech analytics solution which it says simplifies the processing, search and reporting of speech data from within audio recordings.
The new Envision InteractionIQ system promises contact centers and enterprises of all sizes the ability to incorporate speech data into their workforce optimization (WFO) processes to meet specific business performance objectives. Users can process, capture, search and analyze audio content from recorded interactions, and identify and analyze center/business trends based on specified triggers.
'While contact centers understand the benefits of adopting speech analytics, the barrier of cost has kept it out of reach,' said CEO Rodney Kuhn. 'When developing Envision InteractionIQ, we took a fresh approach to design a new speech analytics solution that is easy to implement, use and cost justify.'
Launched in 1994, Seattle-headquartered Envision provides solutions to enable customers to align contact center and organizational objectives while measuring, managing and improving their business.
Web site: www.envisioninc.com .
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