DRNO - Daily Research News
News Article no. 19405
Published July 14 2014




MRS Sets Up Sugging / Frugging Hotline

In the UK, the Market Research Society (MRS) has launched a sugging/frugging hotline through which organisations and members of the public can report unsolicited calls which contravene its Code of Conduct.

Who exactly is calling? It's sometimes hard to tell suggers and fruggers from researchThe MRS is actively trying to address the growing problem of sugging - selling under the guise of research; and frugging - fundraising under the guise of market research. Typically these activities are labelled as 'lifestyle surveys' and used to make respondents believe that the telephone survey is genuine market research.

By launching a sugging hotline - 0800 975 9955 or e-mail sugging@mrs.org.uk - the MRS is providing a means through which people can report suspicious calls to be formally investigated. If a call is found to be in breach of the Code of Conduct, the individual or organisation can be referred to the Information Commissioner's Office, or police.

Jane Frost, CEO of the MRS, comments: 'We understand that it can be difficult to distinguish between genuine research and a sugging or frugging call. The practice of sugging also undermines the value of true research which is an essential tool for the development of evidence-based policy and decision making.'

Web site: www.mrs.org.uk .


www.mrweb.com/drno - Daily Research News Online is part of www.mrweb.com

Please email drnpq@mrweb.com with any questions.

Back to normal version.

© MrWeb Ltd