Carroll to Head New Ipsos Customer Experience Team

In Chicago, Ipsos Loyalty has opened a Customer Experience practice, and transferred John Carroll to head it up.

The new practice will include Ipsos Loyalty's retail, travel, business-to-business and strategic advisory services units. Carroll (pictured) takes up the position after three years as Global Head of Clients at Ipsos Loyalty, prior to which he spent several years at Synovate as Global Head of Customer Experience, and worked for McKinsey & Company and Deloitte Consulting.

In his new role, Carroll will be responsible for practice development and growth, including direct client service and designing and delivering customer-centric improvement programs.

Alexandre Guerin, President of Ipsos Loyalty in the US, comments: 'I am delighted to be working with John more closely. His strategy consulting background, demonstrated thought leadership in customer experience, and deep knowledge of enterprise and personal technology make him an ideal choice to lead this new practice. He will be a tremendous asset to his clients and colleagues alike.'

Web site: www.ipsos.com .