Alida Adds Six in Asia Pacific and Japan

Customer experience management (CXM) and insights platform Alida (formerly Vision Critical) has expanded its Asia Pacific and Japan (APJ) team with the appointment of six new members, including Phillip Walsh as General Manager for Australia, New Zealand and Pacific.

Alida's CXM platform provides brands with an end-to-end global solution for uncovering insights and engaging with customers. Walsh joins after serving as Regional VP, APJ at digital banking SaaS company Kony (acquired by banking software company Temenos). He has more than sixteen years of CRM sales experience, including leadership positions at Atomic Software, BMC Software, Pegasystems and IBM Australia. In his new role, he will focus on formulating strategy and growing business in ANZ.

Meanwhile Jodarna Meade has been named Head of Customer Success for the APJ region, having previously led Alida's sales operations, partner ecosystems and customer success management in North America, and recently relocated back to the AsiaPac. Karen Lo joins as Head of Marketing, with a decade of experience in corporate comms and marketing roles at Dimension Data and Hewlett Packard Enterprise. Wingsan Lun takes on the position of Senior Sales Executive of APJ, after roles at Temenos, Adobe and Salesforce.com. Uma Jain becomes Partner Manager, APJ, with more than eighteen years' experience in business development and execution in senior management positions at Kore.ai, OutSystems and Kony. Finally, Jagan Sivanesan is the new Principal Solution Engineer, leading the regional APJ solution engineering team, after positions at Kony and Wipro Technologies.

Commenting on the news, Steven Medeiros, General Manager of APJ, said: 'I'm thrilled to have assembled this powerhouse team of proven technology experts to drive our growth in APJ. Each brings unique expertise that is fundamental in propelling our business to the forefront of the CXM industry in Asia Pacific and Japan. Their collective wealth of experience will drive our next phase of growth in the region'.

Web site: www.alida.com .