Cint Deepens Salesforce Partnership

Research marketplace and tech firm Cint has expanded its collaboration with Salesforce, with the launch of an AI suite based on the CRM giant's team communication platform Slack. At launch the suite includes Enterprise Search and an AI-powered 'Slackbot.'

Cint has made substantial investments in the Salesforce ecosystem over a number of years, and already gives users access to a custom CPQ (Configure, Price, Quote) engine and 'Einstein Bots' on the Salesforce Sales Cloud - facilitating the delivery of complex product offerings to its global customer base. The expansion will allow teams to work more directly within Slack to manage accounts and execute go-to-market activities.

The new Enterprise Search feature gives teams instant access to a company's knowledge base, while the Slackbot summarizes internal threads and drafts replies instantly. The firms will soon add CSM Canvas, a unified interface designed to consolidate revenue, contract health, and open escalations in one place, promising to reduce admin time for accounts teams.

While consolidating Slack's position as the agentic operating system for Cint, connecting its primarily remote digital workforce, the expanded partnership will see the evolution of Cinthia, Cint's support chatbot, into an intelligent agent providing more dynamic, context-aware answers. In addition, internal AI agents will help teams move faster by surfacing insights, simplifying complex workflows, and accelerating actions across the business.

CEO Patrick Comer (pictured) comments: 'Our deepened integration with Salesforce unlocks a new era of customer engagement. By automating complex processes and augmenting human teams with intelligent assistance, we can accelerate response times and deliver faster, more personalized experiences at scale.'

Web site: www.cint.com .