Senior Sprinklr Hires Strengthen Customer Focus

CX platform Sprinklr has announced three new leadership appointments: Jamie Thompson joins as Global Head of Services and Support, Jack Nichols as SVP Product Management for Sprinklr Service, and Mike Conlon as SVP, Global Alliances & Partnerships.

Sprinklr offers what it calls a unified customer experience management platform ('Unified-CXM'), capturing massive amounts of structured and unstructured data from customer engagements on more than thirty channels. The firm says the three new hires will help with product innovation and ecosystem growth, as well as its focus on helping customers realize greater value from its platform.

Thompson will take a place on the Executive Leadership Team, and report directly to President and CEO Rory Read. Thompson brings more than 30 years of experience leading global services, customer success, consulting and support organizations, most recently from BMC Helix where he was Chief Customer Officer. In his new role he will focus on strengthening execution across the customer journey, accelerating adoption, and helping customers achieve measurable outcomes from their technology investments.

Nichols will lead product strategy and management for Sprinklr Service, reporting to Chief Product and Corporate Strategy Officer Karthik Suri. His twenty years plus of experience in enterprise software, cloud platforms, infrastructure, AI-powered customer experience and product leadership include serving recently as VP of Product Management for Genesys Cloud.

Conlon, who will lead the continued development of Sprinklr's global partner ecosystem, reports to Chief Revenue Officer Thomas Addis. He joins from Zoom, where he served as the Americas Channel business leader during the meetings software pioneer's transition to a partner-led go-to-market strategy. Conlon has 25 plus years of experience building and scaling channel, alliance and go-to-market organizations across the software, cloud, UCaaS, and CCaaS industries.

'For the past two years,' says Read, 'we have been building a stronger, more focused Sprinklr around one simple idea: everything starts and ends with our customers. We've made meaningful progress strengthening our foundation, raising the bar on execution, and accelerating innovation, and we have more ahead of us. The next phase is about turning that progress into an even greater customer impact. Jamie, Jack, and Mike bring the experience, leadership, and urgency to help us do exactly that. They understand what it takes to innovate at scale, execute with discipline, and create lasting customer value, and I'm excited to have them help lead what comes next for Sprinklr.'

The firm's home page is at www.sprinklr.com .