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Online Survey Suite Targets Global Corp.s
Enterprise feedback provider NetReflector has released VantagePoint, an online survey software solution offering a customer and employee feedback system tailored to the complex needs of global corporations.
VantagePoint is a fully hosted application which can be used standalone or integrated with other business areas such as CRM and campaign management. It features sophisticated analysis and reporting features to distil feedback for more immediate, strategic decision-making.
Bob Gale, Product Manager for VantagePoint and NetReflector's enterprise feedback solutions, comments: 'The era of annual customer satisfaction audits is over. The customer increasingly expects a predictive and self-learning organisation that is capable of proactively improving the customer experience each and every day.'
Features include survey creation and management; panel management with respondent tracking and emailing; support for multiple account users and secure collaboration; case management; permissions-based report portals with presentation-quality custom reports in real time; advanced data management and integration; and language support for more than 20 languages with the package itself available in English, French, German, Spanish, Portuguese and Chinese.
NetReflector, part of GMI (Global Market Insite, Inc.), is online at www.netreflector.com .
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