Latest Research from People’s Panel 16/10/2000 The results of the fifth wave of research using the People's Panel, which shows how satisfied UK citizens are with public services and what the public expect from them, have recently been published. The research also asked Panel members about their perceptions of how public services deal with complaints and qualities people think that successful public service providers need. It will act as a national baseline to measure future surveys against. According to Cabinet Office Minister, Ian McCartney, "Public services need to know more about what people want. Rather than imposing solutions we must consult and work with people. That is why we set up the People's Panel, a world first at national level. People's views and experiences will help highlight and tackle the variations in performance we currently see. This survey itself is a first, a comprehensive attempt to find out what people really think about their public services. We will repeat it in future years, so we can measure how far services improve. We are publishing all these results because we are committed to openness. All public services need to learn the lessons of these results, and act on them." The key findings from the People's Panel research include: Education, health services, libraries and refuse and recycling facilities achieved the highest levels of satisfaction. Nine in ten are satisfied with their GP and nearly eight in ten with NHS hospitals; nearly nine in ten are satisfied with their libraries and their local refuse/waste collection services and eight in ten are satisfied with their local recycling facilities; Access to health services is seen as the top priority by Panel members: three in five want to see a GP within a week and over half say hospitals should provide beds to all who need them, provide care when needed and limit accident and emergency waiting times to no more than one hour; Response times are the clear priority for the police and emergency services: members see it as important that 999 calls are responded to within 10-15 minutes; Cutting crime is also high on the list of people's expectations; The most important priority for secondary schools is to ensure that children are given the opportunity to realise their full potential and that targets for educational attainment are met; The most important priority for council housing is to ensure that repairs are of a sufficient quality so that they only need to be carried out once; The most important priority for public transport users is to make sure that buses and trains run on time; But some services reflect high levels of dissatisfaction: road and pavement maintenance (46% and 43%), council housing (30%), street cleaning (27%), youth clubs and facilities for young people(24%) and local councils as a whole (23%); Research was conducted by MORI working under contract to the Cabinet Office. MORI interviewed 1,086 Panel members across the United Kingdom. Interviews were conducted face-to-face, from 18 March to 3 April 2000. Data are weighted to the known profile of the population.