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The Threat or Opportunity of Open Finance Portals
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16/11/00
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According to a recent report from FORIT Internet Research, at present a
confusing multitude of very similar portal types defines Germany's personal
financial portal market.
At present, German and Swiss banks and financial services firms are trying
to compete by offering an increasingly wide choice of information and tools.
In most cases, the financial products and services on offer are exclusively
restricted to a firm's own products. However, FORIT predicts that in the
near future, Open Finance portals will provide a wide range of online
financial services.
According to FORIT analyst Nastasja Senn, "By using Open Finance portals,
financial services customers will no longer need to access many different
websites in order to manage their personal finances and investments.
Instead, consumers will be able to compare and choose financial services
offered by a wide range of providers, accessing them from just one platform
customized to their needs and preferences - the Open Finance portal."
According to FORIT, the development of financial portals in Germany will be
a four-stage process.
- In the first phase (which has already begun) online financial services
providers will expand their product range and begin to sell financial
products, such as insurance, which do not compete with their own established
products
- In the second stage, the Open Finance idea will begin to proliferate.
Firms will start to offer their competitors' products in order to retain
customers under the pressure of competition from emerging Open Finance
portals
- The third stage will be characterised by a consolidation of the products
and services on offer: winning incumbents will be those firms that can offer
products and services from a combination of high-quality providers
- And driven by increased pricing pressures, the fourth stage will be marked
by a consolidation in the way financial products themselves are
manufactured
"Suppliers of financial services will have to decide whether they want to
concentrate on creating products or on interacting with customers," Senn
continued. "Their success will not depend on the expansion of their own
product line but on their ability to present their own range successfully in
combination with those of others. A single portal supplier cannot cover all
areas such as information, advice, transactions, and forums at the same
time. The choice of products, focus, and the right strategic partnerships
will therefore be essential for success. This is the only way suppliers can
succeed in creating a portal that can beat competitors by offering quality,
clarity and choice".
For the report entitled "Financial Portals for Private Customers - Focus Or
Co-operate," FORIT interviewed the 15 leading portal operators in Germany
and Switzerland.
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