In Germany, MSR Consulting has appointed financial services research specialist Torben Tietz as a Partner in its Customer Intelligence department.
Cologne-based MSR Consulting specialises in the management of customer relationships in the financial services, automobile and manufacturing markets.
Tietz worked previously as a freelancer at various market research firms in Germany and England, focusing on the insurance, building society and B2B sectors.
In his new role, he will help design customer management tools to increase customer satisfaction and customer loyalty in the financial services sector.
In Germany, MSR Consulting has appointed financial services research specialist Torben Tietz as a Partner in its Customer Intelligence department.