Synovate Promotes for Global Leadership Roles

Synovate has promoted Jon Harper to the post of Global Head of Brand & Communications in London, and John Carroll to Global Head of Customer Experience in Chicago.

Most recently, Harper worked in Synovate's Brand & Communications practice, where as Head of Brand Equity he managed the UK brand research teams and served as the main client lead on brand projects with local and multinational clients. Prior to joining in 2004, he was a Director at Research International.

Carroll previously served as SVP of Synovate's Customer Experience practice in the US. He also joined Synovate in 2004, and during his career has worked with many global companies across a number of sectors as the lead client advisor for customer experience innovation, customer loyalty improvement and customer strategy development. Prior to Synovate, Carroll worked at McKinsey & Company and Deloitte Consulting.

Ged Parton, CEO of Capabilities for Synovate, comments: 'Jon and John are highly skilled consultative researchers for their respective areas and are also strong leaders and advocates for their clients' businesses. These roles are part of Synovate's investment in further developing these leading and proven specialist research areas and I am sure that, under their guidance, these global practices will continue to grow and thrive.'

Web site: www.synovate.com .