Promotion for Microsoft Researcher Zoe Dowling

Former Kantar and FocusVision researchers Zoe Dowling has been promoted to Director, Global CX Insights at Microsoft, where she has worked for the past four years.

Dowling (pictured) was previously Principal Research PM Manager, having started at the software giant in 2021 as Principal Program Manager - all UK-based. Previously she worked in LA, and spent five years at FocusVision, latterly as an SVP, and nine years at Kantar.

She has been a Women In Research mentor for the past six years and served as a Member of the Board at MRII for three.