Vovici and Omega Team Up

Customer loyalty specialists Omega Management Group and Vovici have announced a partnership for marketing and the integration of their EFM and CEM solutions.

Omega are specialists in developing and implementing Customer Experience Management (CEM) strategies, while Vovici focuses on enterprise feedback management (EFM) solutions and survey software. The partnership aims to help clients maximize ongoing customer satisfaction and long-term loyalty, leveraging advanced technology to gather and analyze customer data for better business decision making.

The companies will co-operate on web-based marketing, visibility at industry events, and other programs to develop new sales opportunities and target each other's customer bases, to promote products and services such as Omega's CEM Playbook Strategy™ and Vovici's online communities and CRM integration.

John Maraganis, founder, President and CEO of Omega, says Vovici will become 'an exclusive partner in events such as our annual SCORE conference, our NorthFace ScoreBoard AwardTM Audit Program, and other initiatives.' Roderick Morris, SVP of Marketing and Operations at Vovici comments: 'Our partnership with Omega is an ideal blend of technology and worldwide best practices' and will help clients to develop 'an actual roadmap to customer service excellence.'

Web sites are at www.omegascoreboard.com and www.vovici.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.

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