Telecoms CEM Firm Upgrades Offer

Guildford, UK-based SpatialBuzz, which provides customer experience analytics and service monitoring solutions for the telecoms sector, has enhanced its cloud-based CEM (Customer Experience Management) platform with the release of HDAnalytics+.

SpatialBuzz offers telecoms network operators the ability to continually monitor their operations for 'a crowd-sourced view of network performance, an early-warning of emerging service issues and a benchmark of performance during and after major network changes'.

HDAnalytics+ extends this to what the firm calls 'crowd-shaped decision making', providing targeted insights into the customer experience of subscribers, including the mapping and charting of areas of poor customer experience, in real time. It also boasts the ability to spot 'recurring or longer-term issues, which may not always be apparent from the instantaneous state of the network but nevertheless lead to significant customer dissatisfaction.'

CTO Andrew Blake comments: 'Crowd-shaped decision-making is the next step in helping operators to use crowd-sourced experience data to quickly derive real business benefits by targeting areas on the network that require attention in order to improve the customer's service experience'.

The firm is online at www.spatialbuzz.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.