Verint Launches CX Services

US-based analytics specialist Verint Systems Inc. has launched a number of consulting offers and packaged services designed to help companies enhance their customer experience (CX).

There are four components. CX Strategy Consulting offers help in developing clear, insight-driven CX strategies and roadmaps, including advice on CX strategy investment priorities, and experience design. Contact Optimization offers cross-channel analytics and managed services for Voice of the Customer (VoC) feedback. Omni-channel and Digital Experience uses best-practice capability assessments and customer research to develop roadmaps that prioritize project investments across retail, digital and other channels. Strategic Program Implementation helps clients bridge the gap from strategy development to implementation, with hands-on project management assistance.

Global VP and GM of CX Solutions Ben Smith comments: 'In addition to offering even more extensive, holistic customer experience consulting and strategy support, we're focused on helping our customers define and implement their CX strategies, and their ability to effectively listen, analyze, and act on the voice of the customer across digital, voice, text and social interactions'.

He adds: 'By expanding our portfolio to include an important set of CX consulting and packaged services offerings, we can help our customers and their customers achieve desired outcomes across assisted and self-service channels while cultivating deeper long-term relationships'.

Web site: www.verint.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.