ForeSee Upgrade Offers in Predictive Model for NPS

US-based CX analytics specialist ForeSee has released a new version of its CX Suite, including what it says it 'the industry's only predictive model for NPS' (Net Promoter Score).

ForeSee was founded in 2001 and helps clients measure customer experience, connecting CX improvements to business outcomes. The new model, announced at the companies Connect events in Phoenix, AZ, identifies the drivers of NPS and the actions most likely to improve the score.

Other new features include flexible survey design, with multiple invitation and survey design options that can be personalised to reflect a brand; advanced dashboards providing best-practice data visualizations for 'every role in the enterprise'; and intelligent text analysis, which adds machine learning to the firm's integrated text analytics tool, to analyze more external data sources in aggregate and uncover root causes using topics and keywords.

The new release of the ForeSee CX Suite, including Predictive NPS, will be available this summer.

Chief Product Officer Kaj van de Loo (pictured) says companies 'no longer have to choose between CSAT and NPS, long and short survey types, or structured and unstructured feedback'. He adds: 'We are entirely committed to delivering CX intelligence that companies can act on in order to increase satisfaction, improve likelihood to recommend, and, perhaps most importantly, drive revenue'.

Web site: www.foresee.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.