Speech Analyst CallMiner Raises $75m

Massachusetts, US-based speech analytics specialist CallMiner has raised $75m from Goldman Sachs, and will use it to continue development of new business apps, as well as for platform innovation, channel partner development and international expansion.

Founded in 2002, CallMiner captures contact center conversations to give clients 'the voice of the customer'. The firm's Eureka software automates the process of extracting information from customer calls, using artificial intelligence and machine learning to analyze 'every customer interaction, across all channels'.

Paul Bernard (pictured), President and CEO of CallMiner says of the new investment: 'We are revolutionising the way brands and people interact and conduct business - and it all starts with AI-driven customer insights and intelligence. The investment from Goldman Sachs is a significant milestone and we are thrilled to have them as a partner on this journey'.

Web site: www.callminer.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.