In the US, enterprise survey software company SurveyGizmo has launched 'Activated NPS Solution', which helps clients respond immediately to Net Promoter Score (NPS) feedback.
Founded in 2006, Boulder, Colorado-based SurveyGizmo provides survey software to more than 15,000 customers in over 190 countries, and collects more than a million responses every day. Last year, the firm partnered with digital incentives and rewards platform Rybbon to help users increase response rates to surveys.
The new Activated NPS Solution provides a suite of pre-configured survey questions, integrations and reports through which customers can set up, manage and monitor their company's response to customer feedback, integrating it into the systems they already use, so that the right member of the team can personally respond to the customer.
Ryan Tamminga (pictured), VP of Customer Success, comments: 'Companies wait to analyze trends and make changes, leaving the customer behind. Businesses need to solve customers' problems quickly to keep them for the long term. In addition to facilitating immediate feedback, the Activated NPS Solution delivers trending data to drive transformation and improve the experience for all customers'.
Web site: www.surveygizmo.com .
All articles 2006-20 written and edited by Mel Crowther and/or Nick Thomas.