Plantt Raises $1m for Customer Experience Platform

Tel Aviv, Israel-based customer experience optimization platform Plantt has raised $1m in a seed round of funding, which it will use to expand its technological abilities, and expand to more customer relationship management (CRM) platforms.

Founded last year by Dan Leshem and Itamar Eizik, Plantt scans an organization's customer support platforms, analyzing existing interactions and conversations, and then pinpoints the slowest and most cumbersome areas. Then, its AI-driven platform, which integrates with existing CRM and customer support tools, will automate the most common conversions in more than 26 languages.

New funding was led by GoAhead Ventures and several angel investors. Leshem (pictured) comments: 'While technology is constantly changing and evolving, companies need to make sure their biggest asset - their customers - get the experience they deserve. End users and customers expect fast responses and seamless experience. They immediately know when they're talking to a bot, and more importantly - these bots only rarely solve the issue the customer was looking to solve. We want to help companies fix this - by helping customer support teams focus on the right queries, the right customers, and making sure the customers are happy.'

Web site: www.plantt.io .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.