NICE Rolls out CXone Platform in Singapore

US-based NICE has rolled out its customer experience platform CXone in Singapore, promising to help businesses in the Asia Pacific region deliver customized, digital-first customer service.

NICE provides enterprise decision intelligence solutions for the advanced analysis of structured and unstructured data, helping firms to deliver better customer service, ensure compliance and combat fraud. Its CXone platform manages customer interactions across multiple communications channels, and includes features for workforce optimization, automatic call distribution and interactive voice response (IVR).

Paul Jarman (pictured), CEO of NICE CXone, comments: 'Every interaction consumers have with a brand elicits some sort of emotion, and that emotion will determine brand loyalty. A mandate for every organization must be to deliver exceptional customer experiences by re-imagining their entire business through the lens of experience. We're pleased to empower companies in Singapore to deliver the connected, seamless and hyper-personalized consumer experiences that are so vital to increasing customer loyalty and engagement with CXone'.

Web site: www.nice.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.