Qualtrics Launches Unified Employee Experience Tool

Experience management platform Qualtrics has launched a solution called Employee Experience ID, providing organizations with a unified view of their employees' experience with the company over time, and measuring employees' preferences, engagement, performance and feedback about work.

Majority owned by SAP, Qualtrics provides solutions for clients to continually assess and improve the four 'core experiences' - CustomerXM, EmployeeXM, ProductXM and BrandXM. The new Employee Experience ID brings experience data collected over time together into a single profile, to help organizations identify trends among similar groups of employees and actions they can take to boost engagement and productivity. For example, organizations could identify that female middle managers are among the employee groups most likely to quit, and then ask for feedback on what changes leaders can make to create better experiences for that group.

The new tool features Employee Journey Analytics, to uncover how individual moments in an employee's journey - including hiring, onboarding, manager interactions, technology experiences and more - impact one another, and ultimately how they influence employees' engagement and retention. Jay Choi (pictured), Qualtrics EVP and Chief Product Officer, EmployeeXM, says leaders who understand how employees' journeys are impacted during their tenure will have a competitive advantage.

Choi adds: 'Employee Journey Analytics, as part of our vision for Employee Experience ID, helps organizations understand the most important moments in an employee's journey, like onboarding, and how that has a direct impact on engagement and intent to stay ,so organizations can take precise action to improve the entire employee experience'.

Web site: www.qualtrics.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.