New Role Reflects Waitrose Customer Focus

UK retailer Waitrose has created a new position of Customer Development Director, putting customer requirements at the heart of its ambitious development plans. Board member Tony Solomons, currently Supply Chain Director, steps into the role from next week.

Solomons, 54, joined parent firm the John Lewis Partnership (JLP) in 1982 as a Waitrose management trainee, working as Branch Manager of two stores and then becoming Operations Manager in 1988. He was appointed Personnel Director in 1995, and has been Supply Chain Director since January 2005.

JLP Chairman Sir Stuart Hampson comments: 'Waitrose has ambitious development plans over the coming years. This new post will help to achieve these by strengthening our focus on customers' evolving expectations in all aspects of the way we develop the Waitrose business.' Solomons himself says the role will help give the company 'a new impetus in better understanding and meeting our customers' needs.'

The company is online at www.waitrose.com .

All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.